Decision-Maker, Process Improvemnet Leader, Coordinator
Resume:
Barret M. Crank
******.*****@*****.***
West Des Moines, IA 50265
OBJECTIVE
Proven candidate seeking an opportunity to place my abilities and experience with a progressive organization intent on client satisfaction.
PROFILE
Operations Manager with ten years experience in planning; staffing; marketing; budgeting and directing business operations. Goal oriented leader with demonstrated success in both team and individual objectives. Strong analytical skills with a background in loss prevention, quality assurance and process improvement.
EXPERIENCE
3/2006 – 11/2011
Westec Intelligent Surveillance, West Des Moines, IA
Intervention Specialist- 3/2006- Monitoring ,verification and input of all alarm, video and audio alarm activations. Required intervention into potential crisis situations with the use of audio and video. Dispatching of appropriate authorities as needed.
Lead Intervention Specialist- 7/2006 – Provide oversight and direction to shifts of 24 intervention specialists monitoring Westec secured locations in a call center environment. Responsible for proper resolution of all major events, customer concerns and any special requests.
Retail Audit Lead- 3/2007 – Provide detailed direction to a team of auditors conducting 24/7 virtual audits at various retail locations designed to provide a snapshot view of store level performance at any given time.
Manager, Client Operations and Audit Services- 2/2008-
Client Operations- Direct supervision of a team of specialists chartered with the installation process or bringing Westec’s monitored locations online with the Central Alarm Station. Implementation of internal policies, database maintenance, and verification of all client procedures. Responsible for all client communications and internal/external reporting.
Audit Services- Creation and implementation of personalized business improvement solutions designed to give the client a real time view of store level performance. Direct supervision of a team performing audits using video and audio to identify positive business practices and possible areas of need for improvement.
10/2002 – 2/2005
Elite Cleaners and Laundry, Waukee, IA
Owner/General Manager
Handled all aspects of business including payroll, purchasing, maintenance and training. Designed warehouse into dry cleaning facility servicing three drop off/pick locations for customers. Implemented production style line to move product through stages within the plant.
Conducted all quality assurance to ensure customer satisfaction.
6/2000 – 9/2002
Nationwide Insurance, Des Moines, IA
Licensed Personal Lines Agent
Sales and service of all personal lines insurance products. Problem solving of policy issues with outside agents and policyholders. Team lead and departmental liaison.
EDUCATION
Business Administration, North Iowa Area Community College, Mason City, IA.
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