Customer Service Management

Profile

Fifteen years experience in supervising administration, customer service, instruction and creation of budgets, policies, compliance and procedures.

Very efficient and knowledgeable of MS Office programs, local and state accounting systems, multitude of industry specific programs and possess strong ability to master new programs with ease.

Professional sensitivity to confidential situations and topics.

Excellent communication and presentation skills, written, verbal and electronic.

Strong organizational and prioritization skills, which enable me to work well under pressure in addition to meeting deadlines, on time.

Exceptional ability in researching, interpretation, and application of laws, regulations, policies, and procedures.

Wide-ranging knowledge of public administration, grants management, government accounting, public health and criminal justice systems, practices, terminology, and functions.

Extensive knowledge in analyzing and predicting fiscal and grants management, including general ledger budgeting.

Expansive understanding and knowledge of federal, state and local grant and fiscal policy, regulations, and law.

Professional Experience

State of Nevada, Division of Emergency Management Feb. 2011 - Present

Grants & Projects Analyst II, Compliance Officer Carson City, Nevada

Plan, organize and conduct comprehensive reviews of Divisions emergency management sub-grant awards.

Analyze and evaluate the Division’s efficiency and effectiveness in operations and compliance with State and Federal laws and regulations as well as administrative directives and executive orders.

Conduct audits of organizational units, programs and functions, appropriateness of internal controls and conformance with best management practices.

Evaluate work processes, procedures manuals, agency mission and policy statements, performance indicators, statistics, records, financial management, reports, and other information applicable to specific scopes of work.

Conduct comprehensive internal audits which may encompass financial, compliance and performance reviews.

Created and maintain the Division’s policy, procedures and tools utilized for compliance and audit purposes.

City of Carson City / Health & Human Services Aug. 200 3- Feb. 2011

Management Assistant V Carson City, Nevada

Administrative management duties for department staff of approximately 30 employees.

Fiscal budget planning, implementation, and managing for multiple divisions within department, prepared and monitored fiscal aspects of contracts, grants, and service agreements.

Monitored and controlled department and program expenditures, advised on condition of accounts and made recommendations for the resolution of budgetary problems.

Analyzed administrative, operational and organizational issues, evaluated alternatives, and reached sound conclusions; recommended and assisted in the implementation of department and program goals and objectives.

Conducted all grants management activity within department, to include preparing grant proposals, administering, accounting for, and tracking existing grants.

Researched, compiled, analyzed, and summarized data for special projects and various comprehensive reports.

Education & Certificates

Masters, Public Administration

expected July 2013

Bachelors, Science - Criminal Justice

Aug. 2007

Great Basin Public Health Leadership Institute

March 2009

Certificate in Grants Management

May 2009

Managing & Applying Federal Grants

Indirect Cost & CAP Proposal and Development

Advanced Cost Principles

Uniform Administrative Requirements

Federal Assistance Law

References

Nancy Paulson 775-***-****

Deputy Finance Director, City of Carson City

Annella Kelso 208-***-****

Agribeef, Inc.

Michelle Reid 775-***-****

Environmental Scientist, Nevada Division of Environmental Protection

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