Customer Service Front Desk
Resume:
MINTECI J. WILLIAMS
Hattiesburg, MS 39401
**********@*****.***
OBJECTIVE
To obtain a higher position in tourism management by utilizing knowledge and skills in the hospitality industry
EDUCATION
The University of Southern Mississippi- Hattiesburg, Ms
Bachelor of Science Tourism Management May 2011
The University of Southern Mississippi- Hattiesburg, Ms
Bachelor of Arts in Mass Communication / Minor in Criminal Justice- May 2007
East Mississippi Community College- Scooba, Ms
Associate’s Degree in English –May 2002
EMPLOYMENT- HOSPITALITY EXPERIENCE
Fairfield Inn- Hattiesburg, MS
Front Desk Clerk/Night Auditor July 2004-August 2011
Front Desk Supervisor, Oct 2007 – Oct 2008
• Promote room sales through exceptional customer service
• Enter room reservations for guest upon request
• Provide fast, friendly, and efficient services to guest by meeting and exceeding their expectations
• Answer customer calls, train associates and provide schedules
Jameson Inn- Grenada, Ms
Front Desk Clerk, July 2001- Aug 2001
• Answered phone calls and checked guest in and out hotel
• Made Reservations
EMPLOYMENT
Taco Bell
Crew Member July 06- June 08
. Took guest orders
. Cleaned the lobby
Internship WLOX NEWS STATION, Biloxi, MS
Television and Film July 05- Sept 05
• Worked with camera crew on commercials, wrote, promoted
East Mississippi Community College Vo-Tech – Scooba, MS
Clerical Assistant, February 2001- May 2002
• Programmed computer test for students
• Maintained accurate study guides for students and assessed test grades for teacher
QUALIFICATIONS
• Fosse trained
• Maintain strong communication skills and work well under pressure
• TIPS certified
AWARDS
• Fairfield Inn and Suites Employee of the 1st quarter 2010
• University Of Southern Mississippi Foundation Scholarship Recipient 2010-2011
REFERENCES
Available Upon Request
Contact this candidate