Customer Service Sales

**** ******* *** • DECATUR, GEROGIA *****

PHONE 404-***-**** • EMAIL **********@*****.***

KIAYA JONES

SUMMARY OF QUALIFICATIONS

Customer Service Marketing, Industrial and Financial Advocate Credit Card Sales experience, possessing strong application usage including IEX, and SAP. Written, oral communication, and excellent problem solving skills, with strong attention to detail. I have a professional and energetic work attitude motivated towards achieving set goals and deadlines in a timely manner. I have a strong ability to effectively multi-task in a fast paced office environment

OBJECTIVE

To obtain a position within your company where I can utilize and enhance my skills and experience. I am a dedicated associate, willing to learn and contribute to the company. I have a great attitude and driven to win in the most competitive atmospheres

WORK EXPERIENCE

February 2012 – Present Airgas Safety

Sales Associate ( Industrial Sales ) Duluth, GA

• Responsible for generating sales of safety supplies and equipment for all industries within the Southeast Region and setting gross margins.

• Exceeds daily goal of 70 dials and 120 minutes of inbound/outbound calls providing assistance to new and existing customers while deepening relationships to generate repeat business.

• Communicates pricing quotes to customers via, verbally, email or by fax ensuring customers receive the information in a timely manner.

• Maintain rolling account information utilizing SAP VCO1N operating system which includes employee size, contact information, annual purchasing and mailing list components, including competitive pricing and record of samples sent.

April 2007 – November 2011 Bank Of America Kennesaw, GA

Sales Associate ( Credit Card Sales & Marketing ) Kennesaw, GA

• Increase Revenue by developing customer’s financial needs and offering a solution such as balance transfers direct deposits, credit protection, privacy assist, retail upgrades, mortgage products, Gold Option lines of credit, cross-sells and benefit points to existing customers.

• Developed each customer’s financial situation by inquiring what their financial needs were, asking probing questions, reviewing account history, transactions and account demographics to offer the best solution.

March 2008 – December 2009

Senior Credit Analyst II ( Credit Card Risk Analyst )

• Mitigated risk on Bank Of America credit cards and identified revenue opportunities.

• Developed each customer’s financial situation by updating demographics, asking probing questions, reviewing account history, transactions and evaluating their credit report to determine the appropriate credit lines, APR and options for each customer.

September 2004 – Present Jones Network Communications

Independent Contractor ( Home Based Business ) Decatur, GA

• Responsible for answering incoming calls from consumers requesting to place orders from Infomercials

• Provides purchase order input and processing.

• Offers third party up-sells on merchandising and club discounts before completing order.

October 2001- September 2004 IDT Corporation

Customer Service ( Telecommunications ) Newark, New Jersey

• Answered over 1000 inbound calls per month from customers inquiring about local and long distant phone service

• Provided customers with product knowledge and service information

January 1997 – September 2001 SnowBird Corporation

Account Manager Jersey City, NJ Liberty State Park

• Monitored and managed Board Of Education and The Empire State Building Accounts.

• Prepared billing statements and final reports.

• Posted customer payments by recording cash, checks and credit card transactions.

July 1995 – December 1997 Metro One Telecommunications

Directory Assistant Operator Secaucus, NJ

• Received inbound calls from customers requesting either a business or residential listings from Sprint cell phones.

EDUCATION

1994 James J. Ferris High School Jersey City, NJ

Diploma

SKILLS

Exceptional in Microsoft Word, Outlook, Lexus-Nexus and SAP.

Typing 60 wpm

AWARDS RECEIVED

Received numerous awards and recognition for outstanding customer service and sales.

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