Customer Service Representative
Resume:
Joseph Castaldo
Verona, NJ *****
***************@*****.***
Professional Objective:
To secure a position in the hospitality industry
Highlights of Qualifications:
• Completed courses in casino management, customer service, and hotel management
• Experienced in customer service
• Proficient in Microsoft Office
• Hard working, take charge individual determined to be successful in the hospitality industry
Work Experience:
03/10 – 05/10 Intern Seekonk, MA
Johnson & Wales Inn
• Worked in several departments throughout the hotel including front desk, housekeeping, night audit, banquets, and kitchen.
• Inspected rooms to make sure they were cleaned to the highest standard.
• Created work schedules for the entire housekeeping department.
• Assisted guests with the check-in and check-out process.
05/07 – 06/08 Customer Service Representative Pompton Plains, NJ
National Golf Works
• Catered to the everyday problems faced by customers in an efficient and professional manner.
• Worked collaboratively with other Customer Service Representatives to create weekly schedules.
Education:
Jonson & Wales University Providence, RI
Bachelor of Science in Hotel Management 05/12
Concentration in Casino and Gaming operations
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