Customer Service Assistant

Objective:Highly motivated Certified Nursing Assistant (CNA) seeking a position within an organization where there is an opportunity to advance as a productive and valued employee while completing nursing degree requirements at Truman College.

Qualifications Summary:

Qualified, competent, and licensed CNA

Excellent communication and interpersonal skills

Self-starter and works well with minimum supervision

Trustworthy, ethical, discreet, and committed to superior patient care

Detail-oriented and possess strong analytical skills

Certifications:

CNA certified - Illinois Health Care Worker Registry December 2011

CPR for Healthcare Professional American Heart Association August 2011

Technical Skills:

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

Proficient in Apple Operating System, Microsoft Operating Systems XP, Vista, and Windows 7

Relevant Skills:

Patient Care

Assist with daily living activities such as bathing, dressing, toileting, and feeding

Competent in collecting, measuring, and recording of input and output

Assist in patient care with internal/external urinary catheters, nasogastric tubes, intravenous tubes, and oxygen therapy

Apply non-sterile dry dressings and bandages

Vital Signs and Emergency Procedures

Take and record blood pressure, temperature, pulse and respiration using various methods

Recognize signs and symptoms of distress and provide immediate and temporary intervention

Recognize factors affecting vital signs and normal ranges

Rehabilitative and Ambulatory

Assist in ambulating using rules of body mechanics

Transfer and turn patients for comfort and safety

Assist in preventing physical complications of inactivity

Assist in appropriate range of motion exercises

Use special chairs, various types of mattresses, and mechanical lifters

Clinical Work Experiences:

Swedish Covenant Hospital, Chicago, IL August 2011 - October 2011

Relevant Education and Certifications:

Pre-Nursing, Truman College, Chicago, IL August 2011 - Present

Basic Nursing Assistant Program

CPR for the Healthcare Professional

EKG/Cardiovascular Technician

Other Work Experiences:

Infantry, Illinois Army National Guard, Bartonville, IL February 2008 - November 2011

Non-combat duty:

Calculated and balanced the payroll, accounting, and inventory ledgers for the unit

Coordinated radio communications in the field and at the armory during non-field drills

Conducted research on operations for unit command

Supported unit command as the administrative assistant

Active combat duty -Afghanistan March 2009 - August 2009

Member of a police mentor team responsible for instructing Afghan National Police in paramilitary skills

Assistant to the team’s Medic

Combat lifesaver certified

Light Industrial, Kelly Services (Contract), Champaign, IL March 2011 - June 2011

Work assignment at Caterpillar Logistics in Champaign, IL

Provided light industrial, repackaging, and warehouse support in fast paced incoming logistics service area

Assistant Team Lead, Census Bureau (Contract), Champaign, IL March 2010 - June 2010

Represented team members and group leads in a liaison capacity

Assigned team lead at job sites for census data collection

Provided excellent customer service to citizens responding to requests to complete census form

Associate, Panera Bread, Champaign, IL February 2008 - May 2010

Developed stronger interpersonal communication skills as a team member

Completed customer orders efficiently and to customer specifications

Managed cash drawer operations

Performed multiple tasks as requested by the manager

Security Guard, Allied Barton, Champaign, IL January 2009 - March 2009

Provided security services at the Federal Express facility

Investigated areas of possible security breaches

Other Education:

Parkland College, Political Science, Associate in Arts, Champaign, IL January 2008 - June 2011

University of Illinois, Agriculture Leadership, Champaign, IL August 2006 - December 2007 &

January 2010 - December 2010

Contact this candidate