Service Manager
Resume:
RONALD BRIGHT
**** ********* ***** *****, ******** 73099
***********@*****.***
SERVICE MANAGER | OPERATIONS MANAGER | FOREMAN
INDUSTRY PREFERENCES: SEMI-TRUCK DEALERSHIPS / FLEETS
Hands-on and team-oriented professional with experience in new-used truck dealerships, fleet services and operations within the semi-trucking industry. Demonstrated ability in analyzing an organization's critical support requirements, identifying deficiencies and potential opportunities, as well as developing innovative solutions for increasing reliability and productivity improvement. Highly capable of managing large projects in a proactive environment, inspiring others to maintain a high standard of quality, and positively influencing greater end-user responsibility for fleet cost reduction and productivity. Adept in successful implementation of cost-effective management of innovative customer and technical support strategies. Possess excellent oral and written communication skills and exceptional leadership expertise.
Accustomed to adhering with policies and procedures to achieve objectives in the areas of customer service, safety, quality, production, and repairs, including standard practices and cost management.
Equipped with in-depth knowledge of Haz-Mat, DOT, State and Federal Law requirements for the transportation of good as well as extensive product knowledge in a wide variety of applications for box vans, over the road, oil field, refuge, tankers, and specialized units Autocar, Freightliner, GMC, Hino, International, Kenworth, Peterbuilt, Mack, Mitsubishi, and Volvo.
- LOGISTIC TRANSPORTATION
- MARKETING AND DISTRIBUTION SALES
- CUSTOMER SERVICE EQUIPMENT INSTALLATION
- EQUIPMENT REPAIR, RIGGING, AND MANUFACTURING
CAREER BACKGROUND
SERVICE/FLEET MANAGEMENT
- Provided first-rate customer service and ensured quality control.
- Conducted inspection and repairs for new and used trucks.
- Managed expenses and P&L statement, as well as maintained budget standards.
- Performed data entry for vehicles/equipment specifications.
- Coordinated B and L Transportation Corporation’s logistic transportation of fuel distributors across three states while ensuring compliance to Haz-Mat handling requirement, as well as DOT, state, and federal law requirements for transporting goods.
OPERATIONS MANAGEMENT
- Created and implemented process improvement/standardization for the department.
- Oversaw teams’ activities on a daily basis.
- Rendered astute management and leadership to the marketing and distribution sales of new and used trucks, including equipment for Buy Right Truck Sales, LLC.
ADMINISTRATIVE SUPPORT
- Assumed administrative functions, such as hiring, training, staff development, performance evaluation, and work assignments delegation up to 30 employees.
- Recommended annual merit increases, initiated disciplinary actions, and resolved any complaints and grievances of technicians, administrative staff, and porters.
- Established and maintained relationships with vendor suppliers.
- Provided assistance to service writer associated with scheduling of vehicle maintenance interval.
- Developed and maintained specialized and custom forms, records, reports, and files.
- Generated new files and updated computer information as necessary.
- In charge of organizing, prioritizing, and classifying large volumes of incoming correspondences, including fax and email messages.
- Dealt with special non-recurring and ongoing projects independently or with a team.
- Worked collaboratively with insurance companies and adjustors for claim repairs.
EMPLOYMENT HISTORY
QUALITY CONTROL MANAGER |NEW-USED TRUCK REPAIR MANAGER
FOREMAN BRUCKNER TRUCK SALES – LKLAHOMA CITY, OK 2005-2009
FOREMAN | TECHNICIAN
RUSH PETERBUILT – OKLAHOMA CITY, OK 2003-2005
GENERAL MANAGER | OPERATIONS MANAGER
BUY RIGHT TRUCK SALES/ B AND L TRANSPORTATION – EL RENO, OK 1996-2003
EDUCATION
BACHELOR OF ARTS IN INDUSTRIAL PSYCHOLOGY | BUSINESS ADMINISTRATION (GPA 3.34)
OKLAHOMA CITY COMMUNITY COLLEGE – OKLAHOMA CITY, OK
PROFESSIONAL TRAINING
Advanced Service Development, Volvo North America, 2008
Customer Interaction, Volvo North America, 2007
Customer Service Index, Volvo North America, 2006
CERTIFICATIONS
Teaching Certificate, Oklahoma State Department Of Vo-Tech
Caterpillar, Cummings, Volvo, Mack, Detroit Diesel, International, Eaton Rockwell,
Meritor, Wabco, Bendix, Horton and Sheppard
AWARDS AND HONORS
Volvo North American Dealership of the Year, Bruckner Truck Sales, Oklahoma City, OK: 2007
J D Power Dealership for Customer Satisfaction Rush Peterbuilt, Oklahoma City, OK: 2004
Employer of the Year, El Reno High School, I.C.E/OJT, 2002-2003
(2) Dale Carnegie Training awards, 2003
Independent Dealer Award, Buy Right Truck Sales, Oklahoma City, OK: 2002
Kingston's National Register of WHO'S WHO Achievement: 2002
TECHNICAL SKILLS
Office Programs: QuickBooks, Word, Works, Excel, Power Point, ADP and IBM
Technical Programs: Caterpillar, Insight-Cummins, Road Ranger-Eaton Fuller, ABS Systems, Volvo-Mack TTP
Technical Skills: Haz-Mat Handling and Training | Forklift Safety and Operation
Diagnostics, Failure Analysis, Welding, Major Overhaul of Engine-Transmission-Drive train
PROFESSIONAL AFFILIATIONS
Canadian County Vo-Tech, El Reno High School (Advisor, Trainer, and Mentor)
Francis/Tuttle Vo-Tech (Technical Advisor)
ACTIVITIES
Fundraiser | Volunteer, Children’s Miracle Network (2004-2009)
Lifetime Member (2005) | Vice-President (2004) | Most Outgoing Member (2003), Oklahoma City Freedom Riders Motor Cycle Club
Contact this candidate