Instructional Designer
Resume:
PROFESSIONAL SKILLS
• Experienced professional and results-oriented instructional designer/ trainer/curriculum developer/educator with over ten years’ experience in developing and implementing high quality instructor-led and e-learning solutions for adult learners in both business and academic environments. Five years of that has been in process-heavy environments.
• Experienced in creating learning scenarios and role-playing
• Strong theoretical foundation and experience implementing cognitive and learning theories, needs assessment, instructional design models and strategies, visual and web-based designs, information architectures, usability testing assessments and project management
• Knowledge of "best practices" and current research in the use of technology to enhance teaching and learning
• Proven experience teaching and relating to students from diverse academic, socioeconomic, and cultural backgrounds, and interacting with SMEs, students and team members from every level of the organization.
• Excellent verbal and written communication skills
• Attention to detail
• Proven ability to plan and execute projects on time and within budget
• Masters Degree in Communication and work toward PhD in Technical Writing and Rhetoric
EXPERIENCE
Solarc, Inc. (12/2007 to Present) Tulsa, OK
INSTRUCTIONAL DESIGNER
• Research and create training materials for Software company targeting Airline, Energy and Commodities companies: Logistics, Trading and Risk
• Update all training materials as product transitions from a PowerBuilder to a Dot.Net platform
• Work closely with documentation to maintain consistency in concepts and terminology
• Keep apprised of technical product knowledge, training trends, industry developments.
• Take the lead in moving training toward blended and online training solutions
• Use PowerPoint, Camtasia, Flash and Captivate, Visio, and Snag-it
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Dollar Thrifty (12/2006 to 12/2007) Tulsa, OK
INSTRUCTIONAL DESIGNER/TECHNICAL WRITER
• Coordinated with Instructional Design team to plan and created new instructional online multimedia lessons in Flash format that included computer program and softskills simulations
• Leveraged existing online media into a pedagogically sound products that met corporate training requirements using Captivate and the Skilllsoft LMS
• Wrote technical bulletins distributed to all levels of organization
• Created graphics and presentations, which were used throughout organization by executives and trainers
• Used all Microsoft Office programs, Articulate, Captivate, Photoshop, Visio, etc.
• Recorded voiceovers and edited audio for online and other presentations
• Administered user testing of proprietary software
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Vanguard/EDS/Collaborative Technologies (Contract 4-12 2006) Tulsa, OK
INSTRUCTIONAL DESIGNER / TECHNICAL WRITER
• Coordinated with Instructional Design team to develop a blended curriculum of instructor-led and self-paced training for sales and service representatives, with separate tracks for different job roles
• Created instructional multimedia CDs that included a combination of html, simulations and flash presentations
• Assisted in producing online technical newsletter (Dreamweaver expert) and technical bulletins
• Supported Excel macros
• Used PowerPoint, Articulate, SoftSim, Excel, and Dreamweaver
• Recorded voiceovers for interactive CDs
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WOOD GROUP ESP (2004-2005) Oklahoma City, OK
IT TRAINER, INFORMATIONAL SERVICES
• Analyzed training needs of internal employees
• Planned, created, and executed IT training program and techniques to serve an international employee pool
• Assembled instructional materials packet for Microsoft Products
• Developed course materials for Syteline ERP and Cogos Impromptu and proprietary database, including presentations, training manuals, feedback survey forms, and support materials.
• Created a Training Website where global employees could access training materials
• Taught classes in all topics listed above
• Served on cross-functional teams and procedural committees to document organizational procedures
• Wrote documentation for help desk
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NORTHEASTERN STATE UNIVERSITY (1997-2004) Tahlequah, OK
ONLINE INSTRUCTOR, MANAGEMENT OF INFORMATION SCIENCES, COLLEGE OF BUSINESS AND INDUSTRY
• Prepared and held classes online
• Maintained Webpage for class
UNIVERSITY INSTRUCTOR, MANAGEMENT OF INFORMATION SCIENCES, COLLEGE OF BUSINESS AND INDUSTRY
• Prepared materials for and taught four classes in a combination of the following areas each semester: Business Communications, Computers in Modern Society, Fundamentals of Computer Usage, Principals of Information technology, Web Design
• Maintained class Website, to which my students could refer for assignments and other information they needed for their classes
• Prepared Power Points to use in classes
• Used Blackboard and other technology to prepare students for a technological workplace
• Emphasized the use of technology and critical thinking in the classroom
• Encouraged and assisted students in posting their resumes and examples of their work to personal Webpages on university server
• Advised and guided MIS advisees
TECHNICAL WRITER / INSTRUCTIONAL DESIGNER
Computing and Telecommunications
• Managed two Intranets: InternalWeb, (Commuting and Telecommunication's Internal Intranet), and NETNotes (designed to keep NSU faculty and staff abreast of technological advances as well as provide documentation and tutorials)
• Produced written and online documentation, facilitated other department members’ documentation, and maintained departmental on-line documents such as rosters, organizational charts, etc.
• Facilitated faculty development workshops
• Produced online help for internally written software (Tracker products)
• Produced marketing literature for our telephone services
• Represented department at Campus Connections events, interfacing with new and prospective students
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MAPCO (1997) Tulsa, OK
TECHNICAL WRITER AND ON-LINE HELP SPECIALIST (Internship)
• Produced on-line documentation and training materials for Oracle-based software program
• Assembled 100+ page welcome packet for new CIS team members
• Obtained information from software engineers
• Participated in software training/testing
• Created both on-line help and training materials
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OKLAHOMA STATE UNIVERSITY (1996-1997) Stillwater, OK
GRADUATE ASSISTANT / ASSISTANT DIRECTOR /INSTRUCTIONAL WRITER
Technical Writing Department
• Coordinated with director to plan recruitment materials and activities for the program
• Worked with IT to maintain consistency and usability in classroom labs
• Conducted surveys, and managed a writing contest for high school students
• Produced Power Point presentations and other teaching materials for the department
TECHNICAL WRITER (Internship)
Center for Local Government Technology
• Rewrote and redesigned County Purchasing Manual for State of Oklahoma
• Converted document from obsolete DOS word processing format
• Solved formatting problems, thus setting standard for future manuals
• Re-created all forms
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ROGERS STATE UNIVERSITY (1995-1996) Claremore, OK
CAREER RESOURCE CENTER COORDINATOR, Student Activities Department
• Planned, organized and developed an active Student Job Placement and Career Resource Center
• Implemented a 24-hour JOBLINE to increase student awareness of local job openings
• Assisted and counseled students about placement opportunities
• Assisted students in the career decision-making process, including the use of the interactive computer programs Sigi-Plus and Discover
• Researched, designed, and presented multimedia workshops on a variety of career-related subjects
• Compiled a resume workbook targeted at our graduates
• Designed and produced brochures, posters and literature for Career Center
• Composed and conducted annual graduate survey, compiling and reporting results to administration
• Established a career reading and viewing room
• Represented RSC and Student Activities in numerous events such as Admission's College Transfer Day
• Organized annual RSC Spring Career Expo (including fashion show and on-line conference)
• Co-hosted television program, Window on RSC; assisted in the Scriptwriting and produced the graphics
• Served as advisor to Rogers State College Computer Club
• Started Career Resource Center Advisory Board to encourage participation and input from diverse areas of college
• Maintained student files and submitted monthly reports on Career Resource Center activities
• Managed budget for Center and Career Expo
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WINDOR SUPPLY & MANUFACTURING. INC. (1994-1995) Tulsa, OK
EXECUTIVE ASSISTANT TO CEO AND PROPERTY MANAGER
• Managed office for busy manufacturing and retail company
• Created and maintained price catalogs, reports and analysis for manufacturing firm
• Created and designed brochures, marketing materials, and forms
• Developed and maintained computer database of customers and suppliers
• Managed fourteen rental properties; performed bookkeeping, and balanced cash accounts, collected delinquent payments from renters, prepared taxes, and worked with Section Eight
• Handled a wide variety of clerical, administrative and customer service duties
• Planned and oversaw events such as open houses and company Christmas party
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NORTHEASTERN STATE UNIVERSITY (1990-1991) Tahlequah, OK
GRADUATE ASSISTANT / INSTRUCTOR, Department of Arts and Letters
• Taught remedial grammar
AUDIOVISUAL COMMUNICATIONS TECHNICIAN /INSTRUCTIONAL DESIGNER
John Vaughan Library
• Constructed materials for seminars, classes and presentations, using desktop publishing, computer graphics, audio and video taped productions and computer based interactive programming
• Rewrote manual for interactive program to make it more understandable to faculty
• Produced archive-quality black and white photographic reprints in darkroom for historians
• Operated control room for distance learning studio
MANAGING EDITOR, THE NORTHEASTERN
NSU Student Newspaper
• Managed staff and converted paper from traditional paste-up methods to desktop publishing, trained staff in PageMaker
• Met deadlines, managed distribution budget and staff
• Received award for most creative staff member
EDUCATION
Oklahoma State University
Stillwater, OK
• Candidate for Ph.D. in English, with first emphasis in technical writing and second emphasis in rhetoric--All coursework completed
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Northeastern State University
Tahlequah, OK
• MA Communication-4.0 GPA
• Graduated Cum Laude
• Studied journalism, speech and English
• Conducted research in business-related communication
• BA - English Education-President's Honor Roll
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Rogers State College
Tulsa, OK
• AA - Liberal Arts
• AA - Fine Arts-Dean's Honor Roll
• AS - Graphics Technology-Dean's Honor Roll
RESEARCH PRESENTATIONS, CONFERENCES AND WORKSHOPS
• 2011 Presented workshop on Online Training at Career and Technical Education Summer Conference 2011
• 2008 National Seminars “Trainers Creativity Day Camp (Salt Lake, Utah November Nov 10-11, Attended)
• 2003 Oklahoma Merlot Online Community Conference (Central Oklahoma University March 27, 2003, Attended)
• 2002 " Integrating Blackboard Courseware and a Class Webpage, " Nineteenth Annual Southwest Business Symposium (Edmond, Oklahoma, April, 2002)
• 2002 " Integrating Blackboard Courseware and a Class Webpage ," Nineteenth Annual Southwest Business Symposium (Edmond, Oklahoma, April, 2002)
• 2002 "Integrating Blackboard Courseware and a Class Webpage," 2002 Annual Conference: Southwest Council of Business Schools and Programs (Wichita Falls, Texas, January 30 - February 1, 2002)
• 2002 "Using Microsoft Word to Create Online Resumes," Nineteenth Annual S outhwest Business Symposium (Edmond, Oklahoma, April, 2002)
• 2001 ""Grass Roots Knowledge Management," Eighteenth Annual Southwest Business Symposium (Edmond, Oklahoma, April 19-20, 2001)
• 1998 "Marking Papers Online for Distance Learning," CALICO 98: Computer-Assisted Language Instruction Conference (San Diego, CA, July 14-16, 1998). First author: Glenn J Broadhead
• 1998 "Teaching with Power Point," Oklahoma State University Student Research Symposium (Stillwater, OK, May 13, 1998)
• 1996 Infusing Critical Thinking into Introduction, by Richard Paul, Director for Critical Thinking, Sonoma State University (Rogers State University, March 28, 1996)
• 1995 National Association of Career Professionals and Employers, National Convention (Orlando, Florida. 1995)
• 1995 Oklahoma Association of Community Colleges (OACC) Conference (Enid, OK, Feb., 1995)
• 1995 Teaching on TV, (Rogers State College, 1995)
• 1993 "Women's Communication Styles," Women's History Week, Rogers State College (Claremore, OK, 1993)
• 1989 "Women's Communication Styles," Organization of University Women (Lake Texoma, Oklahoma, 1989)
• 1989 "CuChulainn: Superhero of Ancient Ireland," Alphi Chi National Convention (April 6-8, New Orleans, LA, 1989)
• 1988 "Women's Communication Styles," Oklahoma University Graduate Seminar (Norman, OK, 1988)
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