Project Manager/Functional Project Lead

Résumé of Jannelle Campbell Cell: 503-***-****

Home: 503-***-****

E-Mail: ******@*****.***

Address: ***** *. ******** ******

Oregon City, OR 97045

Summary of

Qualifications Jannelle is a seasoned professional with ERP Applications having worked with them since 1997. She has excelled in project management, business architecture design, system configuration, troubleshooting, training, and production support. Jannelle is self-motivated and works well individually and as a team player. She has expertise in the following areas:

 ERP Systems: Oracle, NetSuite, Goldmine, MAS90

 Oracle Modules: AR, AP, GL, INV, PO, OM, AME, SVC, FA

 3rd Party Add-on Products: 170 Systems Convey Web, and Chesapeake T-Recs, SmartAnalysis, and UPCS.

 Microsoft Office Tools: Visio, MS Project, Word, Excel, PowerPoint, Publisher, Outlook, and One Note

 Misc Tools: QuickBooks, TurboTax, and ACT, Sharepoint

Jannelle has utilized her expertise in the above Systems by the following:

 Functional Project Implementation/Upgrade Lead

o 10 Years of Experience

o 15+ Projects

 Project Manager for Implementations/Upgrades.

o 5+ years of Experience

o 10+ Projects

 Analyzed and established “best practice” business processes.

o 10+ Years of Experience

 Created As-Is/To-Be Flows

o 50+ flows created for various types of procedures

 Multi-Level training and mentoring skills in Oracle, NetSuite, Convey, and Chesapeake Software.

o 10+ Years of Experience

 Skilled in written, oral, and interpersonal communications to Multi-levels of internal/external customers.

 Manage/Conduct RFP Process/Analysis

o 10 RFP procedures completed

Work Experience

May 2008 – October 2008 Project Manager & Functional Lead Consultant

Client: Mutual Materials Project: Assess & Re-design current custom code

• Review current custom code procedures

• Provide assessment and solutions to user group and executive team levels.

• Create budget and timeline for Correcting Custom Code Packages

o GL Account Segment Code

o Retail Register Lockbox

• Create As-Is/To-Be Flows for Financial Dept.

• Re-Design Custom Code Flows

• Manage Custom Code Team

• Hire Team to complete Custom Coding

• Create Test Scripts for Testing

• Create Training Documentation for user & support teams

• Post Go-Live Support for both Releases of Custom Code

• Standard Production Support

• Health Check Project in conjunction w/Oracle team for R12 Implementation Review.

May2008 – July 2008 Business Analyst Support

Client: Slalom Consulting Project: Support to R12 Implementation Team

• Assist R12 team with review and changes for Purchasing

• Complete R12 Accelerators

• Involved in team correspondence for changes and issues for Autoinvoice

October 2007 – May 2008 Project Manager/Lead Functional Consultant

Client: Wellpartner Project: Assess Functionality of current system

• Lead/Conduct assessment interviews

• Provide assessment and Solutions to user group and executive team levels.

• Create budget and timeline for Correcting AR Custom Code and cleanup

• Create budget and timeline for Implementing Inventory and AP Custom code to work with 3rd Party product.

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Project: Fix Issues & Correct Functionality

• Create As-Is/To-Be Flows for Financial Dept.

• Create As-Is/To-Be Flows for the Mfg Dept.

• Conduct RFP Process for DBA Support

• Conduct RFP Process for EDI Support

• Manage Timeline & Budget for all projects

• Manage AR Custom Code Project

• Manage Inventory and AP Code Project

• Re-Design Custom AR Code

• Hire Team to complete Custom Coding

• Create Test Scripts for AR Project

• Create AR Training Documentation

• Post Go-Live Support for both Releases

• Standard Production Support

• Support Users w/ Training and Process Flows for GL

o Setup Auto Posting from Subledgers

o Explain Account Reconciling

o Review Accounting Segment Setup

• Fix current FSG’s

March 2007 – October 2007 Project Manager/Lead Functional Consultant

Client: Nordstrom Project: Project Management Tasks for Implementations

• Create Project Plan(Charter)

• Create Project Timeline

• Create & Track Budget

• Create As-Is/To-Be Flows for software implementations.

• Escalate issues to management as needed

• Create Testing, Training, and Implementation Flow

• Test Script Creation

• Create Post Go-Live Support Flows

• Preparation, Staffing, and scheduling of rollout

• Steering Committee Meetings

• Weekly Status Meetings

• Conduct RFP Processes for various departments for program selection.

Project: Implement Chesapeake Products

• Assess interfaces for bank and internal sources

• Setup Macro Data for bank interfaces

• Design interfaces (28) between bank, internal sources, and Chesapeake products.

• Work with business and bank on negotiating of bank fees.

Project: Implement Convey Products

• Conduct RFP Process for software choices

• Work with Convey for service and data protection requirements

• Assess Security needs for 1099 data transfers

• Work with Convey on implementation and issues

• Setup quarterly and annual service business flows between Convey and Business

• Design data flow from 4 different sources

July 2006-January 2007 Project Manager/Lead Functional Consultant

Client: Symantec Project: Manage 3rd Party EDI website Implementation

• Lead teams in implementations of EDI and system customizations to assist with Oracle software and interacting with vendor software.

• Discuss and negotiate budget with vendor for multiple phases of project.

• Preparation, Staffing and scheduling of rollout and training of new product. (Multiple vendors involved)

• Preparation, Staffing and scheduling of rollout and training of new website product. (Multiple vendors involved)

• Create and Manage rollouts for internal and external news releases for changes to business processes and tools.

Project: Review of Current Contract Process

• Manage team in analysis project for changing complete contracting processes.

 Create current & Future Flows at all levels for Board Member sign off (As-is/To-Be Flows)

 Create and Assess Budgeting Needs.

 Consult with Business Consultants for changes in processes.

 Assess changes to systems and teams needed for new process.

 Conduct RFP process for software options

• Project: 11.5.3 to 11.5.10 Upgrade

• Assist in Upgrade of Service Module : 11.5.3 – 11.5.10

• Assist in Upgrade of Order Management : 11.5.3 – 11.5.10

• Manage recreation/creation of custom reports for Order Management, AR, AP, GL, Sales, and Service Modules needed due to upgrade.

• Manage Test phase with management and users

January 2006-July 2006 Lead Functional Consultant/Analyst/Project Manager

Client: JDSU Project: Implement 170 Systems

• Manage RFP Process for selecting AP billing approval system.

• Lead implementation of 170 systems to interface with Oracle

• Manage multiple testing phases w/managers, users, 3rd party, and IT

• Post go-live support to end users and IT

• Training to users & managers

• Weekly meetings w/team for issues and timeline reviews

• Semi-monthly meetings w/management and users for update and review.

Project: Thailand Implementation – GL, AP, FA

• Lead for Thailand implementation of GL, AP, and FA.

• Create As-Is/To-Be Flows to provide job differences to users and managers.

• Weekly meetings with foreign teams for review of current processes

• Webinar training to foreign users and management

Project: Business Analyst Support

• Supported business with customizations needed to the service contract modules within Oracle. Liaison between IT and Business.

• Complete necessary documentation(MD-50 & MD-70)

• Complete multiple phases of testing

• Manage user testing for final approval

• Analyze Payroll and GL interaction due to customization not processing correctly. Assist IT in correcting custom code.

• Complete necessary documentation(MD-50 & MD-70)

• Complete multiple phases of testing

• Manage user testing for final approval

• Recommend and assist in changes to system to support processes within financial and service modules.

• Supported daily issues in AP, AR, GL, and service modules.

April 2005-December 2005 Lead Functional Consultant/Project Manager

Client: Explore Consulting Project: Manage multiple projects: financial, order processing, and CRM

• Analyze internal Business processes and functions.

• Assist setting up turnkey business and software solutions.

• Integrate NetSuite product with Oracle.

• Custom Reporting within NetSuite product.

• Manage Technical team on setting up websites to work with CRM tools.

• Manage Functional team to make sure projects completed in timely manner.

• Test all custom code prior to releasing to client.

• Train high level users and support in training sessions.

• Create & Manage timelines and budgets for projects.

• 11 NetSuite Software Implementations – full cycle.

• Support customers remotely on issues and questions.

• Assist clients on upgrades feature projects.

• Assist with resolving internal company issues and consulting management and owners on solutions.

• Create As-Is/To-Be Flows per customer’s request.

Dec. 2004 – April 2005 Lead Functional Consultant

Client: Road Runner Sports Project: Financial Business Analyst Support

• Analyze and Fix Custom code bugs

• Analyze and cleanup AutoInvoice Error Report

• Analyze and Resolve issues with Reconciling cash in AR

• Train internal personnel on AR issues and Resolution

• Review amortization with client and customized setup for business flow.

• Setup and test Write off procedure

• Create documentation and train staff on write off process flow.

• Analyze and assist with AR to GL close issues.

• Analyze and correct issue with credits and debits not equaling out – due to customized system process.

• Create and train full module close process.

• Support purchasing and order management teams with questions and issues.

Nov. 2003 – Sept. 2004 Lead Functional Consultant/Project Manager

Client: Wah Chang Project: Business Analyst Support

• Supported OM Issues/Questions

 Assisted OM Users with training issues, corrected documentation, and fixed existing system issues.

 Assisted OM Users with business process issues, corrected flows that caused issues, retrained personnel on problem and created documentation on how to correct in future.

• Supported AR Issues/Questions

 Assisted issues with Lockbox failures due to 11.5.9 upgrade and customized coding.

 Assisted Financial group with business process flows with bank. Involved in multiple sessions between bank and client to improve procedures, turn around times, and necessary training.

 Worked between financial team and technical team to enhance direct correspondence with bank systems.

• Supported AP Issues/Questions

 Assisted AP team with month-end close training.

 Evaluated, changed and trained business flow processes to AP team to improve manual work and turn around time on approvals and payment.

• Supported PO Issues/Questions

 Assisted PO team with new functionality of 11.5.9 to improve business process flow.

 Assisted PO team with business process flow and training to multiple sites to resolve vendor duplication, incomplete vendor information, and credit line availability

Project: 1099 Installation

• 1099 Implementation

• Work w/IRS for Auto Reporting Setup

• Setup Printer formats for printing of forms

• Cleanup necessary data within Vendor Tax form

 Manage team to get missing W9 forms and/or needed data to complete vendor file.

 Manage installation of 1099 patch and test prior to production installation.

 Setup business process to check data quarterly and yearly to eliminate year end rush.

• Cleanup AP Vendor Master – Duplicates, missing data, etc.

 Manual process of reviewing data

 SQL to update certain fields and correct data

 Setup business process to continue to check and clean vendors until process flow followed 100%.

• Cleanup HR duplicate Employees

 Pull reports show duplicated data

 Confirmed data with HR of data

 Setup team to complete cleanup in production system

 Setup business process to eliminate future duplication

• Modify existing procedures to enhance performance

Project: EFT Installation for AP

• Analyze and Map out project timeline, budget, and return.

• Manage RFP process for “Main” bank assessment

• Manage setup of multiple bank teams/3rd parties for automation of EFT communication, confirmation, corrections, and cancellations.

• Created business process to eliminate 90% manual labor and decrease turn around time on payments and bank communications.

• Manage internal team on EFT Setup (end-user & IT)

 Setup Functional documentation

 Test with super-users and IT for go-live

 Confirmed all IT documentation accurate.

• Create Training documentation

• Train internal financial team on business process, errors, and how to correct issues with bank.

• Testing of EFT automated process with internally process/system and w/bank process/system

• Post go-live support for issues

Project: Combine 9 Customer Masters to 1 – Oracle AR

• Analyzed and assessed project timeline, budget, return, and internal assistance.

• Manage RFP process for Master Customer programs.

• Analyze data within multiple Customer databases for conversion to 1 Master Database

• Map out connection between all systems to 1 Customer/Prospect Master.

• Manage Cleanup of data

 Pulled data from all sources – created electronic lists

 Pulled all duplicate customers/prospects together in one list and reviewed data missing.

 Pulled all prospects and reviewed data missing.

 Completed and Uncompleted customer files went to sales in reports for review and complete data needed.

 Managed temps who merged customers and corrected customer data in Production.

 Assisted with setting up and testing AR interface for entering data for customer who already existed.

 Assisted with setting up and testing CRM interface for entering in prospects that did not exist in Oracle.

• Support IT team with ensuring custom work going towards end product

 Customized Standard Rule code to enforce rules client wanted against all customer files

 Code to clean up any customer who broke a standard rule.

 Customized reports for finance and sales to review new customers and confirm Standard Rules are complied with.

• Modify business procedures to ensure 1 Master concept

• Train internal teams on entry and knowledge of mapping of data from the multiple sources.

Project: AME Installation

• Setup Workflow for AP with approval hierarchy and no response hierarchy.

• Install necessary patches for installation

• Test

• Change manual approval business Procedures to automated process.

• Train AP team and financial management.

• Implement AME into production.

Project: Marketing & Sales Online Install

• Manage RFP process for Marketing & Sales Program

• Work with IT team for install

• Research needed patches

• Setup Functionality/Profiles

• Create Test Scripts

• Test functionality

• Support in end-user training

May 2003 – May 2003 Lead Functional Consultant

Client: Clean Water Services Project: Review issues in PO and review cleanup in INV

• Review Open PO issue to closed payment in AP.

• Train Business Analyst on how to correct and clean for future.

• Reviewed internal PO process issue with Operations Manager.

• Reviewed project list for cleanup in INV module for funding.

Jan. 2003 – June 2003 Lead Functional Consultant/Junior Project Manager

Client: Eldec Project: Upgrade from 10.7 CHAR to 11.5.8 (OM, AR, PO, INV, AP)

• Assess business, system, and client’s setup vs. requirements and needs.

• Analyze business processes for streamlining operational and financial tasks.

• Lead functional and technical teams to goals for upgrade.

• Develop and execute test scripts.

• Problem solving between functional technical issues.

• Develop project/task timeline.

• Train support teams to assist end-users post go-live.

• Communications on issues and resolutions given weekly to upper management.

• Administered weekly team and project review meetings.

• Setup Application Security

• Setup new EDI forms and confirm all EDI transactions.

July 2002-Oct. 2002 Lead Functional Consultant/Module Trainer

Client: Clean Water Services Project: Post Implementation Training and Issue Resolution (INV & PUR)

• Developed & Delivered training sessions for INV and PUR Modules to end-users, super-users, and managers.

• Analyzed/reconfigured set up for INV & Master Item set-up.

• Mentored individual users in INV and Purchasing-solving issues.

• Analyzed internal business processes, recommendations on efficiency.

April 2002- June 2002 Lead Functional Consultant

Client: TX GOV Client Project: Customized Training Documentation Creation

• Develop customized training Documentation for INV, AR, OM, and PO.

Feb. 2001 – April 2002 Lead Functional Consultant

Client: CIBER Project: Implementation of 11i Customer Use System

• Work w/dba’s during implementation of Oracle System

• Do Setup steps for following modules: AR, AP, PO, OM & INV.

• Work TAR issues

• Schedule patches and upgrades to software

• Develop General Training Documentation for AR, AP, PO, OM & INV

• Develop General Test Scripts for AR, AP, PO, OM, INV

Dec. 2001 – Feb. 2002 Lead Functional Consultant/Module Trainer

Client: JPL Project: Oracle 11i Upgrade (10.7 – 11.5.6) (OM, AR, INV, PO)

• Reviewed Initial needs of customizations for upgrades with regards to the path and timeframe. Worked with dba’s on upgrade issues along with module teams to continue project flow.

• Main contact for troubleshooting OM, AR, INV, PO application processing and configuration issues.

• Analyzed business processes for streamlining operational tasks.

• Created training documentation as well as trained internal team on new functions.

• Prepared team to support their internal resources on system go-live, data conversion review and existing custom reports.

Nov. 2001 – Dec. 2001 Project Manager/Lead Functional Consultant

Client: AMI Semiconductor Project: Customized Inventory and Procurement Implementation

• Business analysis and configuration for customized Inventory, order management, and I-procurement Modules.

• Project Manager: developed time lines and administered weekly team project review meetings, supported team problem solving, liaison between teams to ensure synergy.

• Evaluated area of need that evolved into project and functional changes and that required system design.

• Outlined Post-Implementation tasks - including future modules, interfaces, and functionality.

• Tested customized end product to ensure proper flow.

Oct. 2001 – Nov. 2001 Project Manager/Lead Functional Consultant

Client: Matsushita Project: Order Management/Inventory Clean-up

• Clean up item duplicates & initial item cost

• Communicate progress to multi-level management

• Analyze & confirm data within OM with Inventory Cleanup

• Setup business process for creating new items in inventory

Sept. 2001 – Oct 2001 Lead Functional Consultant

Client: Eldec Project: OM Support and Review for Oracle Upgrade 10.7 – 11.5.4

• Business Process review for streamlining operational tasks.

• Knowledge transfer on 10.7 CHAR to super users.

• Existing custom reports review and identified standard alternatives.

August 2001 – August 2001 Module Trainer

Client: GE Medical Systems Project: Train OM and Shipping for 11.5.4 Implementation

• Develop customized training material to client’s system

• Develop lab work within training instance for sessions

• Deliver training to Order Entry and Shipping Teams.

July 2001 – July 2001 Lead Functional Consultant

Client: JPL Project: OM Upgrade 10.7 – 11.5.5 Implementation Resolution

• Troubleshoot Order Management Applications

• Resolve application processing problems, TAR’s, Configuration issues

• Assist evaluating internal resource and system requirements for project completion

• Create Training Documentation

• Provide training to users, superusers, and management

April 2001 – July 2001 Lead Functional Consultant/Module Trainer

Client: IMS Project: OM Upgrade 10.7 – 11.5.3

• Implementation of Oracle Order Management, Pricing & Shipping

• Gap Analysis of Oracle Modules to business requirements.

• Business process review of streamlining operational tasks

• Create AS-IS/TO-BE process flows

• Data conversion review and existing custom reports

• Deliver new features and navigation training

• Analyze data/reports coming from system to insure proper data flow

• Develop and execute test plans.

March 2001 – April 2001 Lead Functional Consultant/Process Trainer

Client: Matsushita Project: Cost Management Clean-up

• Analyze system flow of costs and cost issue reports

• Correct costing flow

• Setup business processes for correcting cost in GL

• Train financial team to look for errors and process of fixing errors.

March 1999 – March 2001

Client: Paccess Position: Operations Manager

• Managed department involved in all aspects of supply chain solutions.

• Completed 90 day, 6 month, and yearly reviews on all employees establishing career goals and continually improving the employee’s performance and product knowledge.

• Hired and trained all employees for my team on the business structure.

• Improved services, procedures, and business for team, resulting in a better business relationship with internal and external customers.

• Worked with international offices to insure business practices worked across books. (London, Asia, Indo).

Position: Operations Service Specialist/Trainer

• Implemented EDI in vs. 11.0.3

• Setup EDI procedures with third-party (van), warehouses, & suppliers.

• Setup ANS Reporting & AFPA codes.

• Support to US, London, Asia, Indo, Hong Kong on OE, AR, PO, INV vs. 11.0.3

• Created and Maintained Documentation

• Provided Business Architect/end user testing.

Feb 97 –March 99

Client: Sequent Computers Position: Service Field Coordinator

• Liaison between customers and engineers on the East coast.

• Coordinated moves, truck schedules, packaging, engineers to de-install/re-install, and deliveries with customer, dispatch.

• Maintained work orders in engineer, personal and operation queues.

• Coordinated installs, add-ons, and annual audits with engineers.

• Involved in implementation team for development decisions and implementation for vs. 10.7 OE, AR, & AP.

• Internal auditor for ISO 9000 certification.

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