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Customer Service Quality Assurance

Location:
Union Springs, AL, 36089
Salary:
$55K
Posted:
December 15, 2011

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Resume:

Cardell O’Brian

*** ********* **

Union Springs,Al. 36089

SS334-***-****

jfhzkr@r.postjobfree.com

CAREER OBJECTIVE

To provide professional services in the area of production control and use major techniques in total production management and continuous improvements; where excellent organizational and quality Improvement strategic plans / reduces internal plant wide turn over. Implementing statistical process methodology for production improvement with an ultimate goal for total quality.

AREAS OF EXPERTISE

• Strong analytical and organizational skills

• Certification Six Sigma Green Belt

• Leadership Techniques

• Quality Assurance/Auditing

• Certified Internal Auditor

• Process and System Development

• Trained in different departments for knowledge of issues

• Proven success in launching new Product Lines

• Excellent knowledge of Quality systems related to deep diving product issues

• Proven disciplinarian

Experience

Johnson Controls 12/2010-02/2011

West Point, Georgia

Production Supervisor

• Planned and coordinated daily production requirements.

• Facilitated internal quality control programs and audits

• Write procedure for product line

• Implement product and first piece check standard

• Validate product conformity by developing visual aids and procedures

• Managed filling, packaging and support areas within the Production Department.

• Executed the production schedule with an emphasis on quality, compliance with company standards and optimal use of personnel, resources and equipment.

• Responsible for efficient utilization of labor and materials with a minimum of downtime and rejects.

• Developed standard cost and monitored against actual performance.

• Worked closely with various departments in developing an efficient production schedule according to available personnel and equipment.

• Worked closely with Technical Services to resolve process problems.

• Managed Materials Department in insuring adequate levels of in process and finished goods are maintained and available.

• Realigned the Material Department for better work efficiency.

• Effectively used Kronos pay system

• Administered disciplinary

Lear Montgomery 09/2004 to 11/2010

Montgomery, Alabama

Production Coach/Material Coach:

• Planned and coordinated daily production requirements.

• Facilitated internal quality programs and audits.

• Write procedures for product lines.

• Worked closely with various departments in developing new procedures, more efficient work standards and lowering the cost of scrap material.

• Developed or revised standard operational and working practices and observed workers to ensure compliance with standards.

• Observed and coached personnel on work related issues.

• Enforced Company policies and procedures, plant wide safety rules and employee rules of conduct.

• Ensured the development of people; improved processes; reduced costs; monitored quality and improvements; superior customer service; and on-time delivery.

• Realigned the Material Department’s standard work process

• Responsible for efficient utilization of labor and materials with a minimum of downtime and rejects

• Performed performance appraisals on team leaders and group leaders

• Effectively used Kronos pay system

• Administered disciplinary

Alabama Department of Corrections 12/1998 to 09/2004

Union Springs, Alabama

Correctional Officer 1:

• Searched for contraband and provided facility security.

• Counted, fed and supervised numerous inmates

• Transferred and transported inmates

• Restrained and secured inmates

• Organized meal schedules, recreational schedules and visitation schedules

Wayne Farms 12/1992 to 12/1998

Union Springs, Alabama

Warehouse Supervisor:

• Ordered and inventoried supplies.

• Completed documentation for inventory audits

• Transferred material from plant to plant as needed

• Realigned truck delivery schedule

Education

Bullock County High School 1992 (Honors)

1992-2002 United States Army Reserve (Material Handling Specialist)

1999 Alabama Department of Corrections Academy

Accomplishments

*AIDT Certified Leadership 1

* AIDT Certified Leadership 2

*Dale Carnegie Leadership Certification

*Shelton State Community College Leadership Certification

*Lean Manufacturing.

*CPR Certified

*5’s cleaning system certified

*Green Belt Training

*TS Audit knowledgeable

REFERENCES

AVAILABLE UPON REQUEST



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