Customer Service Sales
Resume:
Email: ************@*****.***
Objective:
Obtain a position, with a growing and innovative company that offers opportunity, challenge, and
Increased responsibilities based on my performance and achievements.
Qualifications:
● Committed to a high standard of professional excellence
● Exhibit exceptional judgment, decision-making and creative problem solving/resolution
● Revenue driven team player with a demonstrated record of accomplishment as a top producer
● Effective in communicating across all levels of an organization
● Goal oriented individual with a positive attitude and strong work ethic
● Able to define client needs and to provide excellent customer service
● Outstanding interpersonal, communication, listening and negotiating skills
● Working knowledge of medical terminology
● Proficient in MS Word, MS Excel, MS Outlook, ACT & Internet Research
Education:
Florida State University, Bachelor of Health Science with Honors 1994-1998
Align Networks, Jacksonville, FL 3/2011-1/2012
Account Manager/ Sales Admin
● Responsible for the most profitable, highest volume accounts in the company
● Establish new clients and maintain relationships with existing clients
● Strong organizational , time management, communication and presentation skills
● Handle mulitple projects in a fast paced enviroment
● Provided guidance with strategic company initiatives
● Driving new business
● Maintaining excellent customer service on a daily basis by resoloving customer complaints regarding sales and service
● Provide support to regional sales reps: by researching issues that arise and providing resolutions to clients. Scheduling meetings and travel arrangements for reps and owners. Coordinating sales events/webinars/ and vendor fairs. Provided reps with Powerpoint presentations for client meetings. Prepared/packaged/shipped any sales materials to reps.
● Knowledge of industry and client base
● Increase business by analyizing sales reports to determine market strategies
MSC Care Management, Jacksonville, FL 6/2010- 3/2011
Strategic Account Liaison
● Maintain and build Internal Relationships
● Strategically grow accounts through working with outside sales to develop marketing plan, targeting offices that need additional training to bring in new business, attend vendor fairs, continued education on product lines, and by reviewing data to plan revenue growth opportunities including initiatives and roll outs.
● Provide customer satisfaction
● Develop and Maintain Account Knowledge
Merrill Lynch, Jacksonville, Florida 9/2009 – 6/2010
Managed Products Reconciliation Senior Operations Analyst
● Research and resolve daily data integrity issues between Checkfree APL and Merrill Lynch for approximately 60,000 accounts under the Unified Managed Accounts (UMA)/Consults platform
● Daily support to the Managed Account Advisors (MAA), Portfolio Overlay Implementation, Trade Support, and Administration Teams
● Ensure daily functions are complete by established deadline
● Manage conflicts and identify issues that require immediate elevation to management
● Work with outside business units to ensure any global issue trends are resolved in a timely fashion
● Maintain an effective, open line of communication within team as well as outside groups
● Manage exposure under trade date plus one and report these numbers to senior management
● Train new team members to maximize knowledge and increase support
● Create procedure documents and ensure they are kept up-to-date
● Propose and implement process improvements and technology enhancement coordination
Naomi Williams Photography, Studio Manager 11/2005- 9/2009
• Performed administrative duties: Maintaining client database, bookkeeping, and general studio needs
• Developed promotional/marketing concepts. Designed and and developed key growth segments, promotional and seasonal ranges
• Managed and coordinated design consultants, and regional vendors
• Conceptual development, graphic/illustration and associated product development
Professional Placement Resources- Healthcare Recruiter 11/1999 - 01/2003
● Negotiated highest bill rate with hospital in the history of the company
● Maintained between $23,000 and $38,000 in revenue per month
● Consistently met or exceeded all quotes
● Placed nurses in temporary positions
● Interviewed and negotiated contracts with nurses
● Interfaced with hospital staff nationwide to sell service
● Attended conferences to market services to hospitals and recruit nurses
● Served as liaison between nurses and housing to arrange temporary housing during assignments
● Negotiated bill rates with hospitals and pay rates with nurses
References available upon request
Contact this candidate