Customer Service Manager

YASMOND S. WALKER

* ***** *** **. ***. O

Marietta, Ga 30067

678-***-****

****************@*****.***

SUMMARY OF QUALIFICATIONS

• Resourceful and detailed oriented

• Complete projects effectively in a timely manner

• Strong organizational, written and verbal communication skills

• Customer Service experience in Administration, Call Center, Billing, Collections and Payroll

• Confident in interaction with individuals on all levels

• Microsoft Office: Word, Access, Excel , PowerPoint, Solaria, Re Max

EMPLOYMENT

Superior Assets Management Atlanta, GA 2009 – 2010

Accounts Collection Specialist

• Processing Medical bills and claims

• Processing Payments, in forms of postdated checks, credit cards, and debit payments

• Take inbound and outbound calls

• Have monthly budgets and quoters

• Also have collected on AT&T U-Verse accounts

Esquire Atlanta, GA 2009

Accounts Receivables Specialist

• Processed all aspects of accounts receivables (Billings) for a variety of government, commercial, and non-profit customers related to various kinds of contracts and customers

• Generally performed all easy/routine to moderate billings for the departments

• Assist in accounts receivables processes to ensure accurate and timely management of billings

• Analyze billings and prepared additional reports as required

• Cash Receipts for Clients, using credit cards and post dated checks

Focus Receivables Management Marietta, GA 2007-2009

Commercial Accounts Manager

• Achieved and exceeded monthly dollars collected

• Direct client contact to request billing and contracts

• Completion of asset and liability investigations

• In depth skip tracing

• Assisted with training of new employees

• Assisted with postdated arrangements with credit cards and checks

All Medical Personnel Atlanta, GA 2006

Specimen Collector

• Assisting patients with urine tests

• Working one on one with the doctor

• With results of the patients medicine

Morgan Medical Transportation Powder Springs, GA 2006-2007

Transportation Driver

• Drive clients to and from designated appointments within the metropolitan Atlanta area

• Manage financial and weekly reports

• Promote account clarification and customer satisfaction

Law Office of Frederick J. Hanna Marietta, GA 2005-2006

Receptionist

• Generated letters and memos for interoffice and outgoing mail

• Filed documents manually and systematically

• Answered incoming calls

• Greeted visiting corporate customers and answered initial questions concerning the overall general practice

• Researched and resolved customer complaints

Nationwide Credit Kennesaw, GA 2002 - 2005

Customer Service Collection Representative

• Reviewed aged accounts; collected delinquent and past due accounts

• Root caused reason for delinquency to bring resolution in a timely manner

• Answered customer inquiries and negotiated payment plans

• Tracked, gathered and monitored data via computerized systems

OSI Portfolio Services Marietta, GA 2000-2002

Fraud Analyst/Senior Collection Representatives

• Collection calls via auto dialer within Call Center

• Skip traced accounts

• Monitored credit accounts to prevent fraudulent activities

• Maintained confidential records and files performing system updates

EDUCATION

Frederick Douglass High School Atlanta, Georgia Diploma

AWARDS AND COMMUNITY SERVICE

• Participate in Susan G. Komen Foundation Breast Cancer Annual Walk

• 2000 Peak Performance Excellent Customer Service Award

• 2000- Present March of Dimes and United Way Volunteer

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate