Quality Assurance Management

Eric Frohn

***** ******** ***** ****.*****@*****.***

Punta Gorda, FL 33983 C 941-***-****

PROFESSIONAL SUMMARY

Innovative Operations Professional with 15+ years’ experience identifying ways to streamline production,

optimize usage, improve turnaround, maintain quality, and cut costs. A strategic thinker and process expert

with success in producing major profit and efficiency gains despite challenging internal and external factors.

A strong collaborator and influential communicator who builds consensus up, down, and across an organization.

Extensive leadership success in manufacturing environments.

AREAS OF EXPERTISE

Quality Assurance & Monitoring

Operational Management

New Product Introductions (NPI)

Manufacturing Engineering

Strategic Corporate Planning

Vendor & Supplier Management

Project & Program Management

Lean, Kanban, Kaizen, Six Sigma

Business Management Systems

ISO 9001:2004/2008;ISO 14000

PROFESSIONAL HIGHLIGHTS

Manufacturing Leadership

Developed and delivered ISO 9001:2000 certification framework 40% under budget and 2 months ahead

of schedule. Process was adopted as standard by 50+ manufacturing facilities worldwide.

Contributed to on-time, on-budget delivery of ISO 9000:2001 certification framework to 6 facilities in 5

countries.

Led team of 4 manufacturing engineers to renovate assembly processes and partnered with design

group to manage lifecycles for 3200 products.

Operations Management

Drove revenue and profitability for 3 full-service, state-of-the-art imaging centers at a leading general

family practice, in service to 100K+ patients and generating $18M yearly revenue.

Member of leadership team that strengthened operations of 7 sites representing $10M annual revenue.

Lead Team to Integrate ISO implementation with Sarbanes-Oxley Requirements to develop true business

quality management system.

Corporate Startups

Currently facilitating company launch activities including new business development, staff training, initial

marketing, and budget creation.

Staff Leadership & Coaching

Intensively trained 500+ employees on a series of successful operations improvements.

Currently educates 3 licensed agents on various industry-relevant concepts and regulations.

Implemented a dynamic staffing model that maximized services of staff across all locations.

Assembled and motivated a topflight, cross-functional team to consistently surpass goals.

Client Relations Management

Built reputation for quality and integrity by consulting with clients to isolate needs, resolve challenges,

and derive catered solutions.

Established client-based business model that expedited services, contributing to $700K revenue gain.

Process Redesign & Improvement

Constantly evaluated and analyzed procedures to locate improvement areas. Directed 35 staff members

in execution of all related initiatives including equipment use maximization, cost reduction, quality improvement,

and equipment upgrades.

Improved procedure accuracy 40% by implementing world-class quality assurance principles.

Eric Frohn PAGE 2

PROFESSIONAL HIGHLIGHTS CONTINUED…

Reduced production turnaround 50% in 2 years on product lifecycle management while maintaining 8 yearly inventory turns.

Helped reduce order time 40% on catalogue product by driving major improvements in throughput.

Established assembly process improvements that enabled introduction of 10 new products in one year.

Cut costs 30% by managing attrition and effectively combating overtime.

Revenue & Business Growth

Increased demand for a service line 166% by acquiring and implementing a large-view scanner.

Raised gross margins 23% by establishing target process improvement and staffing strategies.

Contributed to 10% growth by creating infrastructure for finance, sales, R&D, and other key functions.

Consistently met 10% profit goal via creative marketing strategies that generated high customer interest and activity.

Corporate Change Management

Helped position an enterprise for acquisition by evaluating business, identifying improvement opportuni-ties across all functional areas, and designing a comprehensive business management model.

WORK HISTORY

Principal, Shell Point Advisors, LLC, Punta Gorda, FL January/2012 – Present

Principal, Shell Point Group, LLC, Punta Gorda, FL January/2012 – Present

Imaging Administrator, Millennium Physician Group, Port Charlotte, FL 2009 – 2012

Chief Operations Officer, Harbor Imaging et al, Port Charlotte, FL 2004 – 2007

General Contractor & Estimator, Independent Consulting, Ins. Adj., Punta Gorda, FL 2004 – 2007

Manufacturing Engineer / Management Representative, Robohand, Monroe, CT 1999 – 2004

EDUCATION & PROFESSIONAL DEVELOPMENT

Coursework: BS – Manufacturing / Mechanical Engineering, Waterbury Technical College, Waterbury, CT

Coursework: BS – Management / Leadership, Teikyo Post University, Waterbury, CT

Theory of Constraints, Goldratt Institute, New Haven, CT

Auditor, ANSI-RAB … Hydraulics School, Vickers

Tool and Die Maker, Completed formal Apprenticeship, State of Connecticut

Programmable Logic Controller (PLC) Programming School, Allen Bradley & General Electric

Failure Modes Element Analysis, Central Connecticut State College

CadKey … Solidworks

AFFILIATIONS

Medical Group Management Association … ANSI-RAB … Lions Club International

United States Coast Guard Auxiliary…National Rifle Association

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