Manager Management

RESUME

PRIYANKA SINHA

Address : Lake Town, Kolkata

Mobile : 089********

E-Mail : *********@*****.***

Seeking assignments in a growth oriented professional organization.

PROFESSIONAL SYNOPSIS

GOAL is to be an integral member of a team responsible for growth of the company where I can utilize my professional as well as interpersonal skills for the benefit of the organization.

RETAIL MANAGEMENT (Customer Relation & Admin-support), with 3years of experience in Customer Relationship Management, and Team Management.

Proven success in planning and implementing strategies in running operations in a profitable manner.

Proficiency in handling customer process initiatives involving study of existing process, identifying and implementing required measures of improving the functioning of processes.

AREAS OF EXPOSURE

Customer Relationship Management

Maximising guest service level, monitoring guest complaints, providing efficient services. Handling customer grievances and resolving their issues for customer retention.

Team Management

Imparting / organising training programs. Leading, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group performance.

PROFESSIONAL EXPERTISE

Key Deliverable

From September ’09 to November ’2011 as an Asst. Manager cum H.R interacting with the administrative managers, Employee antiquates Customer complaints & feedbacks of The Royale Park across Noida & Gurgoan.

From july’08 to august’ 2009 with Diamond Xclusif, Noida. (H.O) as an Asst. Manager.

From DEC’07 with WILLS LIFESTYLE, NOIDA as an Intern for 6months.

PROFESSIONAL QUALIFICATION

1 YEAR DIPLOMA IN RETAIL MANAGEMENT from NOIDA, UP IN 2008 FROM FDDI Ministry of Commerce & Industry, Govt. Of India.

DCA (Diploma in Computer Application) from Career InfoTech, Jharkhand.

SCHOLASTICS

XII from C.B.S.E board in 2007 from Jharkhand Academic Council.

X from I.C.S.E board in 2005 from St Thomas school, Jharkhand.

PERSONAL DOSSIER

Date of Birth : 2nd June 1989.

LANGUAGES : ENGLISH, HINDI

SIGNATURE

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