Customer Service Data Entry

Felicia Hutcherson ************@***.***

* *** ******* ***, ********, VA. 22554 H: 540-***-**** / C: 703-***-****

OBJECTIVE

Seeking for a position in the fields of Administration, Health Administration, Business, or Finance for a company with an ethical background.

EXPERIENCE

Higher Horizons Head Start, Falls Church, VA. Sept. 2010- Dec. 2010

Assistant to the Director and Human Resource Manager

• Edited, formatted, and drafted program documents, policies, procedures, for accuracy, completeness, and organizational compliances, to include an organizational chart and company calendar

• Data entry and filing (hard copy and computer)

• Performed clerical duties: copying, faxing, operating the telephone system, etc.

• Scheduled appointments

• Performed front desk duties/customer service

• Compiled portfolios for the Board of Directors

• Transcribed Meeting Minutes and prepare written documentation

• Office organization

• Updated job descriptions

T.J. Maxx, Stafford VA. Oct. 2009- April 2010

Sales Associate

• Provided cashiering activities in areas of purchasing, returns, and exchanges.

• Maintained store appearance and made sure items were fully stocked.

• Provided customers with outstanding customer service.

Sexual Assault Victims Advocacy Services (SAVAS), Woodbridge, VA Sept. 2008- Present

Volunteer

• Responded to calls on a 24 hour crisis hotline by providing emotional support, referrals and information to survivors of sexual assault, their families, and loved ones and prepared written case reports.

• Participated in special events to help raise money at the Boys and Girls club for SAVAS.

• Spoke at events and provided information to the public about the services we provide.

Emmaus Services for the Aging, Washington, D.C. Sept. 2007- May 2008

Volunteer

• Coordinated office organization and structuring, client phone calls, and data entry.

• Made home visits with the elderly and assisted with personal difficulties.

Sickle Cell Center for Disease, Washington, DC June- August 2004

Volunteer Receptionist

• Answer phones and directed the calls to the correct department.

• Provided administrative duties such as typing documents, answering phones, and record filing, copying, and faxing.

EDUCATION

University of Phoenix, Phoenix, AZ

Masters in Business Administration, March 2011

• GPA 3.78

Howard University, Washington, D.C.

Bachelor of Science in Health Management, December 2008

• GPA 3.14

Signification Coursework:

Mastered courses including: Management Information Systems, Technical Writing, Grant Writing, Management and Organizational Behavior, and Healthcare Finance.

Certifications:

• Healthcare Provider CPR • Heartsaver First Aid

ACTIVITIES

Red Cross, Washington, DC Fall 2004-2008

• Assisted in Fund Raising

COMPUTER SKILLS

• Proficient in Microsoft Office • Typing: 75 WPM

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