Customer Service Assistant
Resume:
Jason S. Bressie
*** **** ****** **. *********, TX 78639
*************@*****.***
Objective
Seeking a long term professional position where my knowledge and skills would be an asset and allow me to grow both personally and professionally.
Skills
Proficiency with Windows operating systems and Microsoft Excel, Word, Access, PowerPoint, and Outlook applications.
5 years of Spanish language education.
Basic Project Management skills and PMBOK knowledge.
Basic working knowledge of Google Sketch and Blender design systems.
Extensive Investigative and Interviewing technique knowledge and experience.
Thorough knowledge of court systems and protocol.
Crisis Prevention and Intervention.
Thorough OSHA knowledge
.
Certifications
Texas All-Lines Insurance Adjuster-Pro License No: 1710073
OSHA Certification (expired but easily renewed)
CPR Certified
Certified Corrections Officer and Basic Probation Officer
Certified Juvenile Detention Officer
Education
Sam Houston State University Huntsville, TX August 1995-May 1998
Bachelor of Science, Criminal Justice
Major Field of study was Criminal Justice. Other primary fields of study included, but were not limited to Psychology and Business
Tarleton State University Stephenville, TX January 1994-May 1995
Basic General Education and Courses Relating to Criminal Justice
Main coursework consisted of basic curriculum but also began coursework pertaining to the pursuit of my Criminal Justice degree
Work Experience
Lorenz & Lorenz Inc. Austin, TX April 2011-June 2011
Investigator
Duties included but were not limited to:
Interviewed accident victims to asses actual damage and determine true value of claim.
Determined if said claim was actually valid or if said claim was a false report.
Investigated possible damages and gather evidence pertaining to claim including: pictures, witness statements, police reports, hospital records,
Acted as liaison between claimant and lawyer /legal assistant to ensure that all questions regarding claim were answered quickly and completely.
Assisted lawyer to ensure that all information was compiled for every case getting ready to go to court.
Ensured that all documentation was completed prior to and claims being submitted to any insurance company for payment.
Other duties as assigned
Williamson County Georgetown, TX June 2008-February 2011
Juvenile Probation Officer
Duties included but were not limited to:
Provided direct supervision of client’s daily activities and maintain accountability of all clients, ensure client’s environment is conducive to safety.
Monitored and responded to client behavior.
Assesses Juveniles and implements available treatment plans, corrective disciplinary strategies and effective treatment intervention programs.
Documented client’s behavior and enter into departments computer information systems.
Provided individual and crisis intervention counseling as needed.
Physically restrained aggressive clients using approve protocols.
Served on committees and participate in special projects.
Maintained communication with other staff to ensure continuity of care for clients.
Assisted in investigation of incidents involving clients if needed.
Daily interviewing of clients involving strict problem solving and decision making using legal guidelines and resources.
Performed Investigations and interviews in stressful environments while maintaining a professional manner.
Have all information compiled and filed with the court in advance of the client’s court date.
Be able to manage clients, their family, and all information in an extremely stressful time while still being professional, impartial, and ensuring that all business is completed in a timely manner.
Other duties as assigned.
Texas Nurses Board of Examiners Austin, TX January 2007-September 2007
Investigator III
Duties included but were not limited to:
Gathered all evidence necessary to conduct investigation when allegations were filed.
Maintained files of drug audits.
Interviewed witnesses.
Participated in both informal hearings and public disciplinary hearings before an Administrative Law Judge.
Other duties as assigned
Texas Youth Commission Austin, TX September 2006-January 2007
Turman House - Shift Supervisor
Duties included but were not limited to:
Oversaw all Juvenile Correction Officers on shift.
Responsible for planning of: community service, job placement, meals, volunteers work, visitations, and other activities for all 23 residents.
Responsible for conducting random drug tests and room searches of all residents.
Transported Juveniles to various community service projects.
Completed all daily and weekly shift paperwork.
Ensured that the home was run within compliance and that safety was always a main concern.
Other duties as assigned
Seton Corporation Austin, TX May 2006 – August 2006
Security Officer
Duties included but were not limited to:
Directed local traffic when ambulance helicopter landed.
Investigated altercations and threats within the hospital.
Conducted perimeter checks around the hospital.
Removed homeless from hospital grounds unless care was needed.
Provided customer service for both patients and staff and ensure a safe environment both within and immediately around the building.
Other duties as assigned.
Collin County McKinney, TX May 2000 – September 2005
Juvenile Detention Officer
Duties included but were not limited to:
Detained and processed juveniles within the facility.
Provided structured environment for all juveniles in detention.
Served as Assistant Supervisor for Corrections Officers on shift.
Ensured all staff in place at scheduled times.
Supervised all intakes.
Supervised visitations and room searches.
Contacted parent or guardian to inform them of their juvenile’s detention.
Conducted de-escalation of stressful visits and/or family situations.
Counseled families .
Other duties as assigned
Lowe’s Corporation Denton, TX August 1999 – April 2000
Loss Prevention Specialist
Duties Included but were not limited to:
Prevented external and internal theft and loss from the store.
Trained employees on safety awareness within the store.
Followed internal, local, state, and federal standards, such as OSHA, to perform duties in a safe and efficient manner.
Provided safety and security for employees and customers.
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