Customer Service Manager
Resume:
Angela C. Croop
Kingston, PA 18704
************@*****.***
OBJECTIVE: Seeking a CF position as a Speech Pathologist; apply my knowledge and skills to provide in depth evaluations and treatment plans for clients with communicative disorders.
EDUCATION: Misericordia University, Dallas, Pennsylvania
M.S Speech Language Pathology
Graduated May 2012- Pending Teaching Certification & State Licensure
Wilkes University, Wilkes-Barre, Pennsylvania Bachelor of Arts in Communication Studies & English
Graduated: May 2009
CLINICAL
EXPERIENCE: St. Luke’s Hospital Bethlehem, Pennsylvania
Graduate Student Clinician, Fall Semester 2011
• Conducted evaluations and therapy sessions with adult patients who had dysphagia, aphasia, dysarthria, apraxia, and dementia.
• Performed bedside swallow evaluations and Modified Barium Swallow testing.
• Gained knowledge and experience with ventilator dependent patients as well as those with tracheotomy tubes.
• Provided an in-service about Blom’s Tracheostomy Tubing System.
• Accurately adjusted client goals and objectives when needed.
Misericordia University Speech, Language & Hearing Clinic Dallas, Pennsylvania
Graduate Student Clinician, Summer Semester 2011
• Provided individual therapy to adults and adolescents with aphasia, dysarthria, dementia, apraxia, and a history of traumatic brain injury.
• Provided individual voice therapy sessions.
• Provided group therapy to adults with aphasia and dementia.
• Continuously monitored client’s progress and adjusted both short term and long term objectives accordingly.
Misericordia University Speech, Language & Hearing Clinic Dallas, Pennsylvania
Graduate Student Clinician, Spring Semester 2011
• Worked with children with Autism, hearing impairments, voice disorders, disfluencies, and articulation and language disorders.
• Provided counseling for adolescents with disfluenices.
• Worked closely with board certified fluency specialist to monitor client’s progress and make treatment changes, when necessary, both inside and outside a clinical setting.
• Provided counseling and educated families about childhood apraxia of speech.
• Completed a community service project and educated families about the relationship between language and literacy.
Misericordia University Speech, Language & Hearing Clinic Dallas, Pennsylvania
Graduate Student Clinician, Fall Semester 2010
• Administered and analyzed norm-referenced and criterion referenced tests in order to establish long term and short term goals.
• Conducted speech, language and hearing screenings.
• Provided diagnostic findings to clients and clients’ family
RELATED
EXPERIENCE: Barbara Moss Wilkes-Barre, Pennsylvania
Assistant Manager (July 2007 – January 2009)
• Responsible for training and ensuring customer service skills for over twenty employees.
• Completed all scheduling tasks.
• Recruited future employees and scheduled/completed all interviews.
• Performed all weekly and monthly allocations.
• Held store meetings about both current and new products.
• Visually compiled the store, weekly.
Finger Lakes Beverage Center, Ithaca, New York
Sales Manager (January 2003 – July 2007)
• Reported directly to company owners.
• Assisted owners in all managerial projects.
• Developed and implemented all marketing strategies for beverage business.
• Created and wrote copy for ads, posters and flyers.
• Contacted community and school organizations to negotiate costs.
• Performed the company’s financial record keeping.
• Used company website for marketing and inventory purposes.
• Produced query letters requesting review of store through online sources.
VOLUNTEER EXPERIENCE:
World Tang Soo Do Association , Philadelphia, Pennsylvania
Cho Dan - First Degree Black Belt (December 2008- Present)
• Internationally Certified Instructor.
Old Forge Fire Department , Old Forge, Pennsylvania
Firefighter (April 2006 – December 2008)
• Obtained Pennsylvania’s Department of Health certification for Emergency Medical Technician
• Obtained certification from Pennsylvania Department of Health in their Vehicle Rescue Technician course
• Completed the State of Pennsylvania’s program titled Essentials of Firefighting
• Obtained numerous other certifications and completed other hours of training.
ASSOCIATIONS:
• National Student Speech-Language-Hearing Association
• Pennsylvania Speech-Language-Hearing Association
HONORS:
• Achieved Dean’s List every semester throughout both undergraduate and graduate course work.
• Projected to graduate summa cum laude.
REFERENCES:
• Available upon request.
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