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Customer Service Manager

Worcester, Massachusetts, United States
$13.00 Hourly
March 23, 2011

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Melissa Dobson

** ****** ****

Southbridge, Massachusetts 01550



I would like to work for a business that I can put my knowledge I got from school in good use. I do love working with customers/clients. Customer Service is one job I love. I've been working with customer service for about five and half years now. To know that your job is making someone else happy is always nice to know also. At the end of the work day I like to head home knowing that I've done an amazing job for the company I work for. I'm a real hard work that is always willing to learn new things each day also; I would consider myself a quick learner when it comes to computer programs/languages.

Work Experience:

Data Entry Associate

02/2010-09/2010 The Hanover Insurance Group Inc. , Worcester, Ma

I am temporarily on assignment from Dextry’s (Temp-Agency) working for the Hanover Insurance company in the Agency Licensing Services department. We are in the process of working on the One Beacon project which is adding new sub codes to current agency that already have existing codes. Currently, I am trained on and have worked with Hanover’s Mainframe, Lynx, Siron Manager, UPS Campus Ship and web forming programs. As well as Microsoft Excel which is where a lot of the information is storage for these new agencies codes. Also, I am formerly with Group Wise which is the program that Hanover uses for the companies email services.

Guest Services (Front Desk Clerk)

5/2008 – 2/2010 Southbridge Hotel & Conference Center, Southbridge, MA

Program our hotel works with called Opera PMS Express. My main job is checking guest in/out along with making reservations for up coming events and guest. Also, using a fax/copy machine also with sending confirmation email to guest that is arriving. Responsible with the gift shop and its money including keeping the front desk and gift shop clean and stocked.


10/2007 - 5/2008 Blockbuster, Southbridge, MA

Customer Services - Checking movies in and out, stocking movies and up selling items. Supervisor of with the open or close shift. Opening and closing store counting cash and doing all management paperwork for that schedule shift.


1/2007 - 2/2008 Dunkin Donuts, Sturbridge, MA

Shift Supervisor: Making sure that all of the crew keeps store kept clean and stocked. Also baker on Sunday only. I'm also the opening person 3:45 AM till 11:00 AM. This allows me to have a key to get into store and code for alarm.

Sales Office Clerk

8/2006 - 11/2006 United Lens Company, Southbridge, MA

The work was data entry, filing, and some shipping in and out of the company. Learned new things about the optical shop that I didn't know.

Sales Assoc. and Photo Lab Tech.

6/2006 - 8/2006 CVS Pharmacy, Southbridge, MA

Cashier, facing, and stocking shelves. Photo lab tech: Opening and closing the Photo lab. Printing customer pictures, customer service, cleaning and stocking the machines.

Transport Aide

10/2005 - 6/2006 Harrington Memorial Hospital, Southbridge, MA

Transporting files, patients and other things from one part of the hospital to another.

Shift Supervisor

6/2005 - 10/2005 Dunkin Donuts, Southbridge, MA

Afternoon Supervisor.


3/2002 - 6/2005 Bay Path Regional Vocational Tech. High, Charlton, MA

High School Diploma

Vocational Certification for Data Processing

8/2001 - 3/2002 Worcester Vocational Technical High School, Worcester, MA

Office Occupation was my trade I was trying to get a certification in.


9/2004 - 6/2005 School Newspaper: Newspaper Editor


Tammie Brochu 508-***-**** Professional

(Guest Services Manager, Southbridge Hotel & Conference Center)

Robert Brouillard 508-***-**** Personal

(Operations Analyst Cl Operations Management,

The Hanover Insurance Group Inc.)

Pamela Zukauskas 508-***-**** Personal

Michelle Butler 508-***-**** Personal

Sue Jolin 508-***-**** Personal

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