Joni L Goldstein

*** * *** ** ** Banque Apt E

Creve Coeur, MO. 63141

je3nfs@r.postjobfree.com

314-***-**** or 314-***-****

Customer Service skills is the up most important thing to bring to any Job. Honest, Loyal, mature, and dependable is who I am and will be for you and the company that I represent.

Experience:

Centric healthcare resources:

1/10-5/10

Receptionist/Customer Service Rep

( Temp .Contract Position)

Phones, Electronic Faxes, Nurse Invoicing, Triage Patient calls .Pharmacy invoicing, Assist Reimbursement Dept. Mail, Bank, Fed ex for this Speciality Pharmacy.

Network Pharmacy:

01/09-01/10

Pharmacy Technician

Order Entry, Supplies, Fill Prescriptions, Pull Drugs, Stock Inventory, as well as invoicing, Filing, Phones, Customer and provider assistance. Deliver refill medication to the patients on the floor in retirement home.

The Vein and Skin Care Institute: ( Medical Office &Spa/Surgery Outpatient )

12/05-01/09

Medical Admin Asst./Inside Sales

Triage phones, appointments, and data entry. Prepared the charts for the day and week, as well as pulling and filing.

Check in/out patients. Collect past dues and co pays. Soft collections, scan and record insurance cards and current medication lists. Supply and stock the exam rooms. Document and call the test results. Open the mail and distribute, and daily bank deposits.

Dr. Karen Forsman ( Dermatologist):

4/03-12/05

Front Desk Medical Secretary

Triage phone calls. Distinguish urgent calls. Assist patients new and established with appointments and questions .Call patients to order tests and give results,Okayed by Dr. File and pull all charts for appointments and Rx and messages. Scan medical records and fax reports. Mail, office supplies, daily bank deposits. Fill out all medical requisitions for lab and pathology. Check over super bills for correct Dx, and Cpt codes missing.

Great Clips for Hair:

1/02-3/03

Stylist/Retail/Back up Reception

(Been in and out of field since 1991)

Healthcare Strategic's (HSI):

1/98-1/02

Patient Advocate and Rep

Patient medical billing Data entry, coding super bills. Resolving patient inquiry’s regarding their bill. Insurance follow up. Liaison between medical office and patient. Soft collections and 10 key. Back up receptionist. Eob Follow up. Patient scheduling and overflow.

Mobile Comm Communications:

4/94-1/98

CSR/Call center

Answer incoming calls in a call center environment. Resolving clients billing issues.

Helping find a solution for the malfunctioning equipment. Directing calls to the correct department regarding a direct solution to the problem they are having with the cell or pager product. Customer service when it came to resolving a upset client. If able I would

up sale products and possible add on's and products.( This Call Center went out of business).

Education:

Anthem College

MO College for Medical assisting

Meramec Community College

Current Trends Academy of Beauty

Licenses: Medical Assistant/Lab Assistant-Mo

Cosmetologist/Esthetician-Mo

Pharmacy Technician-Mo

References available on request

Thank You in advance!

Joni Goldstein

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