Customer Service Manager

DIANA M. CIMINI

* ********* ***** • Clifton Park, NY 12065 • ***********@*****.*** • 518-***-****

SALON MANAGER, 2010 TO PRESENT

Dynamic, multi-task oriented professional with years of managerial experience. Handled daily operations of the salon, client complaints, scheduling, and hiring. Exceptional customer service skills. Solid leadership abilities; able to build and guide teams. Adept at communicating with management, vendors and clients to coordinate day-to-day operations.

PROFESSIONAL EXPERIENCE

OFFICE MANAGER, 2004 - 2009

Elite Property Management, LLC., Farmington, Connecticut

Elite Property Management is a million dollar Management Company servicing 70 properties throughout Connecticut.

Oversee daily operations of the management office, responsible for the interviewing and hiring of the clerical and bookkeeping staff, reviewing of staff timesheets, implementation of the company 401K program, annual performance reviews, and management of the healthcare benefit plan. Customer service responsibilities include resolution of property owners’ issues, organizing annual mailings of budgets and fee letters. Vendor relations with existing and prospective contractors in all trade fields, also maintain vendor records of insurance and 1099 forms.

Selected Achievements:

• Reduced high turnover rate of associates through a more formalized screening process. Turnover was at a rate of 50% and has been reduced significantly.

• Reduced unnecessary expenditures by 10% within the office by reviewing monthly paid outs for supplies, copies and postage.

• Recognized by clients and vendors for quick problem resolution and excellent communication skills.

and respectful environment.

Histology Lead Technician 1998-2001

Histology Technician 1986 - 1998

Women & Infants Hospital, Providence, Rhode Island

Responsible for the supervision of six Histologist Technicians in a fast paced and intense environment where the delivery of timelines and precision were of the utmost importance. Ordering of supplies, scheduling the workforce, maintenance of procedure manuals, safety coordinator and coordinating State inspections. Preforemed all routine phases of histology, responsibilities include embedding, cutting and staining surgical specimens accurately and appropriately for microscopic evaluation by Pathologist.

Histologist 1983 - 1986

Laboratory Clerk 1982-1983

Cranston Medical Laboratories – Cranston, RI

Professional Certificates:

Histology Licensure in Rhode Island

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