Manager Sales
Resume:
Dennis D. Szeliga
Tallahassee, FL 32312
**********@***.***
P R O F I L E
District Sales Manager, Sales and Service Auditor, Marketing Manager, Training Facilitator Manager, and Customer Service Manager for General Motors Corporation throughout various Florida regions and lower Georgia.
Willing to Relocate.
E X P E R I E N C E
General Manager 10/2009 – 05/2011
Roy Campbell Chevrolet, Thomasville, GA
Responsible for preparing sales forecasts, ordering vehicles, maintaining new vehicle inventory, report deliveries, and maintain incentives.
Primary trainer to sales and service personnel.
Review and approve all internet based new automobile sales.
Responsible for developing and maintaining advertising budgets.
Responsible for excellence in promotion of factory / dealership relations.
District Sales Manager 9/2000 – 9/2009
General Motors Corporation, Tallahassee, FL
Responsible for overseeing the operation of eighteen (18) General Motors based dealerships including;
Sales
Registration performance
Dealership profitability and Capitalization
Customer satisfaction and arbitration
Sales training
Sales promotions
Dealership advertising
Approved Dealer “Buy / Sells”
Held market leadership in the area from 2002 till 2009. Increased market share by 4.2% in 2005, 2.1% in 2006, 3.4 % in 2007 and 4.4% in 2008. The area held the number 1 position in Customer Satisfaction from 2005 till 2009. UI was the District Sales manager of the year for GM in the southeast region in 2003, 2005, and 2008. I also won the District Sales Manager “ Achievers ” award in 2008; (1) of only (20) recipients nationally.
Sales and Service Auditor 8/1997 – 9/2000
General Motors Corporation, Tallahassee, FL
Responsible for conducting sales and service audits within General Motors Corporation’s south east region of the continental Unites States.
Commended and recommended to dealership principles and their administrative staff as applicable based on performance review, as to outstanding or sub-standard performance.
Awarded or administered corrective corporate action as required and necessary.
E X P E R I E N C E
Marketing Manager 4/1993 – 8/1997
General Motors Corporation, Tallahassee, FL
Responsible for developing strategic advertising and marketing campaigns for the Florida panhandle dealership network.
Provide resources to dealerships as necessary including but not limited to;
All General Motors current publishable print material
Specific and or specialty vehicles for photo shoots
Demographic information related to all and specific vehicle types
All General Motors legal paperwork, contracts, campaigns, promotional items, etc.
With an average of a $750,000.00 per month (105 dealers combined) advertising budget, I was successful in increasing the average dealer’s monthly sales by 3 % to 3.5% on an annual basis. Primary focus was concentrated on each dealer’s primary media. Local dealer promotions were tied in the groups advertising message to support the same continuous overall goal.
Training Facilitator 7/1989 – 3/1993
General Motors Corporation, Tallahassee, FL
Responsible for developing training programs for wholesale / field contact personnel.
Responsible for developing all training material, both knowledge and skill based.
Developed all training classes as Instructor Led Training (ILT) / ( IDL)
Hosted classes at wholesale / field contact’s locations.
During my tenure as a facilitator sales increased over 12% due to trained sales staff.
Customer Relations Manager 5/1986 – 6/1989
General Motors Corporation, Jacksonville, FL
Responsible for 6 direct reports.
Responsible for retail owner consumer relations.
Representative of General Motors for arbitration issues.
Coordinate retail buy-back when necessary.
General Motors Liaison regarding product liability concerns.
District Sales Manager 1/1981 – 5/1986
General Motors Corporation, Miami, FL
Responsible for overseeing three (3) dealerships with emphasis on;
New vehicle sales
New vehicle registration
New vehicle ordering
Dealership profitability and Capitalization
Customer satisfaction
Sales promotions
Sales training
Dealership advertising
E X P E R I E N C E
District Service Manager 8/1980 – 12/1980
General Motors Corporation, Miami, FL
Responsible for overseeing three (3) dealership’s service departments with emphasis on;
New vehicle warranty administration
Consumer relations
Warranty recalls
Dealership technician training
Service department marketing
Fixed coverage
Tax Professional 01/2002-04/2009
H & R Block Seasonal Employment
A Tax (4) Specialist for 5 tax seasons
Expert in the following tax areas;
Personal taxes, Schedules ( A, B, C, D, E, F, K ), small business.
Received the “Tax Pro of the Year” award for the 2009 tax year, Tallahassee District, Region 44
Number “1” tax professional in selling IRA’s and various banking products through H&R Block for 3 years in a row, 2006 thru 2008 tax years.
Completed a minimum of 40 hours every year in tax training and tax updates.
E D U C A T I O N
University of Pennsylvania
The Wharton School, Fall 1991
General Motors Institute
Flint, MI – Summer 1981
Flint, MI – Fall 1978
Macomb County Community College
Warren, MI – 1973 – 1974
Detroit Institute of Technology
Detroit, MI – 1971 – 1973
Associate Degree Business
S K I L L S
Microsoft Suite
Microsoft Project
GM SI2000
GM Dealer World
GM Tech 2, TIS and TMS
Snag-It screen capture application
Stand-up (Instructor Lead) facilitation
Lotus Notes
People soft
Net meeting
A W A R D S / H O N O R S
District Service Manager of the Year, Charlotte, SC zone – 1978
District Sales Manager of the Year - 2003
Top District Sales Managers, Achievers Award, Southeast Region – 2005
District Sales Manager of the Year 2008
References
Garret Dvorsky
Regional Sales Marketing Manager
General Motors Corp
11700 Great Oaks Way
Alpharetta, Ga. 30022
Kris Gjokaj Droska
Business Development Director at BI
***********@*****.***
Bill Cramer
Bill Cramer Chevy-Buick-Cad-GMC
2251 W 23rd St
Panama City, Fl. 32405
Bruce Glueck
Bruce Glueck Chevrolet
208 Hatley St
Jasper, Fl. 32052
Ricky Miller
Rahal – Miller Chevy-Buick-Cad
4204 W Lafayette
Marianna, Fl. 32446
Paul Liepshutz
Attorney ( State of Florida )
3024 Windy Hill Lane
Tallahassee, Fl. 32308
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