Customer Service Quality Control

Laura E Lazala

**** ** ******, ******** *****, California 91932

Cell 407-***-****

Home 619-***-****

Email *********@*****.***

Food Service Bartender

Dynamic, results-Oriented, and team-spirited, self starter and motivator

Overview

• More than ten years of professional experience in bartending and waitress. Exemplify leadership qualities and professionalism.

• Excellent communication skills, maintain positive relations with staff and customers in high-volume, fast-paced operations.

• Proven ability to handle currency and financial transactions accurately, resolve discrepancies promptly.

• Fluent in Spanish and English.

• Familiar with Microsoft Word, email.

• Food Handler Certified in California 2012

Areas of Experience

• Management, Supervision

• Training and development

• Customer Service

• Bartender certified

Professional Experience

Holiday Inn (2006)-(Present)

Contact: Jenny Thonsont 407-***-****

• Bartender

• Banquet on call and specialty

• Plan menu, assure quality control, and minimize waste

• Deliver Service

• Customer Service & Relation

Connell Island Restaurant (2001)-(2006)

• Restaurant Server

• Lead Server

• Performed purchasing functions

Education

• Mar Vista High School (1981-1984)

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