Quality Assurance Control

WILLIAM J. OOMS JR.

***** *. ****** ***., *****, IL 60803 jdrtqb@r.postjobfree.com

http://www.linkedin.com/in/oomswj

Residence: 708-***-**** Cell: 708-***-****

CAREER SUMMARY:

Experienced Quality Assurance Management Professional with over 20 years of experience assessing and analyzing quality and supervising technicians responsible for product performance. Also proficient at managing conflict, negotiating and setting priorities. Experience gained working primarily in the chemical manufacturing industry. An accurate, hard worker recognized as a self starter and “go to” person to solve quality issues. Proficient in problem solving, root cause analysis and collaborative interactions with operations, sales and customers. Able to assess product performance and assure continuous improvement.

PROFESSIONAL EXPERIENCE:

Quality Assurance Supervisor, Ashland, Inc., Calumet City, IL 2008 to 2009

Supervised five quality control technicians and directed laboratory operations, record keeping, equipment maintenance and calibration. Served as ISO 9000/TS16949 Manager, Document Control Administrator and functioned as Customer Complaint Coordinator. Responsible for laboratory safety procedures. Reviewed and revised plant safety procedures. Experienced in GMP protocols.

• Used Lean Manufacturing (Kaizen project) to improve stability of over 100 acrylic products.

• Eliminated unnecessary in-process steps in joint effort with the Process Engineer, Shift Supervisors and plant operators, which achieved a 10% reduction in the work process.

• Worked with technical service and sales to streamline performance properties and eliminate unnecessary testing for five products and accomplished a 5 % overall work reduction.

• Used Lab Vantage and Minitab to provide customer SPC data analysis that resulted in streamlined product specifications.

• Directed the revision of all laboratory procedures in the Quality Management System for improved ISO 9000 documentation.

• Established manufacturing specifications for acrylic products to improve stability and eliminated over $100M in costs due to scrap.

• Implemented AIRS (Ashland Incident Reporting System) at the site designated to improve customer complaint tracking and reduced complaints by 10%

• Achieved zero non-conformances for the ISO 9000 external surveillance audit.

• Coordinated customer complaints at the site providing corrective action and continuous improvement. Reduced complaints by 25%.

Quality Assurance Manager, Union Carbide Corporation /Dow Chemical Co., Alsip, IL 1984 - 2008

Supervised four quality control analysts and one industrial hygiene technician. Directed laboratory operations, equipment maintenance and functioned as the ISO 9000 Quality Manager, Document Control Administrator and Customer Complaint Coordinator. Responsible for in-house lab training of plant operators.

• Provided process improvement support for new and existing products which reduced processing time.

• Worked with Process Engineer and plant operators to refine processes that resulted in 10% reduction of reactor time.

• Assisted Production Scheduler and Customer Service with raw material and inventory management.

• Prepared and maintained operating and testing procedures pertaining to the laboratory.

• Supported customers through resolution and corrective action of quality issues that reduced customer complaints by 15%.

• Trained plant operators to run quality control testing in an increasingly lean organization.

• Led an improvement team that streamlined production of a product family, which resulted in $100,000 annual savings.

• Achieved Zero Defects for ISO 9000 external surveillance audits.

• Utilized SPC to identify trends and resolve product problems, specifically to refine batch-operating procedures.

• Implemented new particle size instrument method and capital project across six latex sites to replace outdated instrumentation.

• Reduced plant costs by implementing capital project to replace bottled gas with gas generators for Gas Chromatographs which resulted in $10,000 annual savings.

• Performed on site root cause analysis and recommended an action plan for two established external customers with positive results.

OTHER RELEVANT EXPERIENCE

Chemist, Union Carbide Corporation

• Developed new pressure adhesive products via formulating and analytical testing.

• Formulated paints and exterior stains for customers to grow existing accounts and new business.

• Participated on a team to revamp a pressure adhesive formulation resulting in new business.

• Developed new high solids vinyl acrylic to meet the changing needs of the market.

• Conducted laboratory polymerization experiments to solve plant production problems.

PROFESSIONAL EDUCATION & CERTIFICATIONS

Bachelor of Arts in Chemistry and Mathematics

Trinity Christian College, Palos Heights, IL

Certified Six Sigma Green Belt

Certified Manager of Quality/Operational Excellence

PROFESSIONAL ASSOCIATION

American Society for Quality Control 1989 - 2008

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint); SPC software (Quality Americas SPCPCIV) SAP R2, R3, Six Sigma, Minitab, Lab Vantage

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