Customer Service Technician
Resume:
Marlyn Martinez CPC, CPhT
Chicago, IL 60651
*************@*****.***
OBJECTIVE
To obtain a position in a professional environment that will challenge my skills while excelling and gaining professional growth.
SKILLS PROFILE
• Bilingual English/Spanish
• Proficient in a customer service environment.
• Fluent in pharmaceutical and medical terminology including medication names and indications.
• Experienced with insurance claims including searching and billing Medicare Part B and D plans.
• Ability to handle and maintain confidential information and documents.
• Computer Applications: Common use of word processing software.
EDUCATION / CERTIFICATIONS
• CPC Solutions, Inc:
o CPC: Certified Professional Coder with 1 YEAR EXPERIENCE
• Certified Pharmacy Technician – State of Illinois
• Certified Pharmacy Technician (CphT) - National
EMPLOYMENT HISTORY
Maze Professional Services 8/2010 – 8/2011
Medical Billing and Coding River Forest, IL
• Review physicians billing documentation and code claims for submission to insurance companies for Obstetrician Gynecologist – Medicine and Cardiology.
• Code and submit claims for inpatient and outpatient hospital procedures and office procedures.
• Enter claim information using Practice Manager for Windows based software.
• Review claims for appropriateness and Global Days.
• Posting of payments and co pays to patients accounts using EOB.
Osco Drug - CVS/Pharmacy 4/1999 – 4/2010
Lead Pharmacy Technician Chicago, IL
• Oversee and delegate tasks to a team of pharmacy technicians.
• Receive written prescription or refill requests and verify that information is complete and accurate.
• Maintain proper storage and security conditions for drugs.
• Answer telephones, responding to questions or requests.
• Fill bottles with prescribed medications and type and affix labels.
• Assist customers by answering simple questions, locating items or referring them to the pharmacist for medication information.
• Price and file prescriptions that have been filled.
• Establish and maintain patient profiles, including lists of medications taken by individual patients.
• Review prescriptions to assure accuracy, to ascertain the needed ingredients.
• Bill insurance companies for medications and resolve any problems that may occur.
• Provide information and advice regarding drug interactions, side effects, dosage and proper medication storage.
• Analyze prescribing trends to monitor patient compliance and to prevent excessive usage or harmful interactions.
• Order and purchase pharmaceutical supplies, medical supplies, and drugs, maintaining stock and storing and handling it properly.
• Advise customers on the selection of medication brands, medical equipment and health-care supplies.
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