Customer Service Manager

Daniel J. Duggan

**** *** ** *.* Monticello, MN *5362

763-***-**** E-mail: *******@*****.***

Objective: To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work as one or as a team player.

Education:

Associate in Applied Science Business Administration Degree

Graduated With Honors

Minnesota School of Business/Globe University, Waite Park, MN

Professional Skills:

• 12+ Years in Leadership Roles

• Adaptive to New Environments

• Microsoft Office Suite

• Strong Communication and Customer Service Skills

• 4+ Years Inside & Outside Sales Experience

• Excellent Verbal and Written Communication Skills

• Outstanding Telephone Communication

• 12+ Years in Customer Service

• “People Person”

• Effective Listener

Work Experience:

Framing Technician/Customer Service

Lancer Clad Wood Door Frame Systems, Rogers, MN

August 2009---Present

•Shipping and Receiving

•Effectively communicate with internal and external customers to uniquely meet every customers expectations

•Working with wood products and wood working machinery

•Proficient at balancing and prioritizing responsibilities and produce results beyond expectations

•Dependable team player and willing to work as an individual in any situation

•Developed solid communication skills from interactions with customers and coworkers

Supervisor/Customer Service

Midwest Landscapes, Otsego, MN May 2007---August 2009

•Prioritized Customer Service to enhance working relationships

•Concentrate, memorize, and recollect logical connections and sequences to process orders

•Integrated and perceive awareness to maximize product placement

•Proficient at balancing and prioritizing responsibilities and produce results beyond expectations

•Perform all physical aspects to meet and exceed customer expectations

•Creatively solving customer construction problems by applying resourceful solutions and communicating

Business Owner/Operations Manager

A Perfect Landscape, Inc., Monticello, MN

May 2003---May 2007

•Lead all inside, outside, and B2B sales calls

•Operate all computer functions entering data, billing, invoicing, and scheduling

•Met all Customer Service expectations in an efficient, professional manner, resulting in return visits of customers

•Direct all aspects of sales and marketing to promote the business

•Train and direct new staff to achieve superior customer service standards to retain repeat clientele

•Organize and establish all inventory control processes for purchasing and storing product supplies

•Manage and lead a staff of 5 to achieve organizational goals and objectives

•Lead and conduct strategic growth for future business planning to meet and exceed community growth

•Strategically bid and estimated residential and commercial construction projects to meet customer expectations

Volunteer Work

•Monticello Lions Club Member

•Cub Scout Troop Leader

DANIEL DUGGAN

SALES and OPERATIONS/ASSISTANT MANAGER QUALIFICATIONS

I operated my own landscaping business for 4 years as president, supervisor, and operations manager. Due to the economic recession two of my large contractors/builders went out of business, which in turn; I lost them as customers and my business had to be shut down.

Job duties included:

Inside, outside, and B2B sales, customer service, ordering materials on a timely basis, providing complete safety to my employees and the public near my project sites, calling in utility locates 48 hours prior to digging, invoicing, operations management, billing, supervising, estimating, training staff, inventory control, managing, bidding on projects, and also working 8 to 12 hours a day installing landscaping materials 5 to 6 days a week.

I have supervised 5 to 20 crew members on small to large commercial projects and residential projects ranging from $5,000 to $200,000.

A Perfect Landscape, Inc. (My company from 2003 to 2007)---Holiday Gas Station Store, Monticello, MN - Lake Community Bank, Albertville, MN - Minks Custom Homes, Ramsey, MN (Multiple Homes) – Kingman Homes, Wayzata, MN (Multiple Homes) Large Machine Shop, Farmington, MN - Sam’s Club Gas Station, Maple Grove, MN – Holiday Gas Station Store, St. Paul Park, MN – Super America Gas Station – Maple Grove, MN – Chico’s Bar and Restaurant, Becker, MN – C-Mark Construction (Multiple Homes) – Monticello Mini-Mall (Edina Reality, Hirschfield’s, China Buffet, Great Clips), Monticello, MN – Multiple other residential clients around the Metropolitan area.

Other Landscaping projects I worked on as the direct supervisor/operations manager while working for other companies:

Cabela’s World’s Foremost Outfitter, Owatonna, MN – McDonald’s, Blaine, MN – Target, Duluth, MN – Target, Mankato, MN - Cinemagic Hollywood 12 Theatres, Rochester, MN – Large Mall(Old Navy, Subway, Hirschield's, and others), Mankato, MN – Target, Rochester, MN – Large town home complex, Apple Valley, MN – Large town home complex, Shakopee, MN – Large town home complex, Prior Lake, MN –Boutwell’s Assisted Living Complex, Stillwater, MN.

I was also in charge of many more large commercial projects and residential projects in the surrounding metro area.

I graduated with honors at Minnesota School of Business on September 23, 2010, and earned an Associate’s Degree in Business Administration.

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