Administrative Assistant Manager

DARLENE C. THOMPSON

*** ******** **** • Ansonia, Connecticut 06401 • 203-***-**** • ****************@***.***

EXECUTIVE ADMINISTRATOR

Resilient and resourceful professional with a proven record of over 35 years experience supporting an array of pharmaceutical executives, contractors and consultants. Adept in planning and implementing comprehensive organizational strategies to fortify and undergird major corporations and institutions of higher learning. Demonstrated success achieved through skillful decision-making & proactive networking among business colleagues. Possesses strong analytical proficiency coupled with a firm knowledge of business policies and procedures. Demonstrates unparalleled poise under pressure and resolves problems by offering viable solutions. Exceptional interpersonal skills and maintains confidentiality at all times; Strong communicator who embodies superlative leadership dexterity among management and personnel at all levels; Assertive and convincing yet diplomatic in consultation style.

EDUCATION & CREDENTIALS

Associate Degree (Theology), 1990 • Bible Institute – Connecticut, USA

Liberal Arts Curriculum, 1971 • Housatonic Community College - Connecticut – USA

Certified Notary Public, State of Connecticut

SOFTWARE EXPERIENCE

Microsoft Word Package XP, Lotus Notes, Access Database, Adobe Acrobat 8.0, Financial Planning Wizard Database, SAP, QuickBooks

PROFESSIONAL EXPERIENCE

OFFICE MANAGER, 2008 – Present

A&S PHARMACEUTICAL COMPANY – Bridgeport, Connecticut

Solely responsible for the day-to-day requirements of a busy pharmaceutical office including but not limited to the following: billing, accounts payable and receivable, monthly trial balance, payroll and remittances; dealing with various suppliers and service providers; ensuring management of tight deadlines; maintaining protocol for data integrity and safety; oversee Rite Aid vendor; inputting data & reconciling incoming payments in QuickBooks.

ADMINISTRATIVE ASSISTANT,

GENERAL INTERNAL MEDICINE DEPARTMENT, 2008 – 2008

YALE UNIVERSITY (THROUGH RANDSTAD AGENCY) – North Haven, Connecticut

Provided administrative support to the Chief of General Internal Medicine; maintained and updated the weekly calendar; functioned as liaison between staff and senior executive, paying particular attention to potentially sensitive issues; managed various aspects of meetings including scheduling, logistics, agendas, meeting materials, and typing and distribution of meeting minutes.

BAYER HEALTHCARE, PHARMACEUTICALS, 1996 – 2008

West Haven, Connecticut

EXECUTIVE ADMINISTRATIVE ASSISTANT

MARKETING DEPARTMENT - VIADUR PRODUCT, 2004 - 2008

Reported to the Marketing Director of the department and administrative support for one Associate Director and one Product Manager. In addition, I offered administrative support for the Sr. Director, Assoc. Director and two marketing analysts of the Market Research Department.

Responsibilities included: coordinated and facilitated the Department Staff Meetings; served as liaison for all meeting logistics, venue, menus, attendees and agenda; managed the Viadur Product Marketing expenditure budget; scheduled monthly finance meetings with key personnel of Finance, Accounts Payable and Market Research; processed vendor purchase orders; functioned as organizational contact between internal and external vendor personnel to review active MSA and SOW agreements; processed, addressed and extended problem resolution strategies to field support grant disbursement requisitions and issues related to disbursements; created PowerPoint slides for Viadur Sales meetings; assisted product manager with submission of information into the Ad Tracking system for all promotional activities.

Selected Contributions:

Received ten (10) merit awards for going above and beyond the call of duty.

ADMINISTRATIVE ASSISTANT

STRATEGIC ANALYSIS DEPARTMENT, 2002 - 2004

Reported to the Director of the department and administrative support for the Business Analysis

Group of 22 people.

Initiated and maintained Strategic Analysis Vendor Tracking database for accuracy for use by internal and cross-functional Bayer personnel; Developed and sustained the Business Analysis Group vacation template; maintained the Strategic Analysis Department personnel roster; organized and updated 2003, 2004, 2005 Financial Tracking & Expenditure budget for Business Analysis Group; coordinated and facilitated Strategic Analysis Department Staff Meetings; functioned as liaison for all meeting logistics, venue, menus, attendees and agenda; monitored the Monthly Strategic Analysis Forecasting Meetings. (These meetings consisted of key personnel from Product Management -for each brand - Production, Trade Operations, Sales Operation, Finance and Senior Management. These meetings served as a forum in which to discuss any changes to assumptions built into the forecast models, including important events on the forecast horizon.); chosen as liaison for ergonomic compliance for the department as the Strategic Analysis Ergonomic Coordinator.

Selected Contributions:

Initiated developing programs for quarterly staff meetings as 2002, 2003 and 2004 Strategic Analysis Safety Coordinator.

Served as Liaison as 2002, 2003, 2004 Productivity Plus Administrator Assistant Bonus Coordinator.

Served as Liaison as point person for SAF Sales Development Spreadsheets and Monthly Meeting Binders

Received ten (10) merit awards for going above and beyond the call of duty.

ADMINISTRATIVE ASSISTANT

MANAGED MARKETS DEPARTMENT, 2000 – 2002

Reported to field director and supported five field managers and 67 field personnel.

Maintained FFRS database for accuracy for use by field and internal personnel; developed and maintained Managed Markets Account Priority List for accuracy for use for field and cross-functional partners; developed and maintained Managed Markets vacation template and field rosters for use by field and all cross-functional partners; created database for Managed Markets and Scientific Affairs cross-functional chart; organized 2002 field Financial Tracking and Expenditure budget tracking by managers, RAM’s and NAM’s quarterly and yearly dollars rolled up to director; operated NDC database for tracking key accounts by product and market share (flag High Volume Prescribers); monitored CIA Process Effectiveness - legal assessment for approval based on Bayer’s Compliance Processes and Procedures’ managed Markets Field Meeting Coordinator for attendees of 25+. Liaison for meeting logistics including hotel, travel arrangements, negotiate pricing with meeting and planning department; coordinated and facilitated the Managed Markets Field Preceptorship Program; functioned as central point person for all distribution of pull-through materials to field; responsible for tracking for inventory control purpose.

Selected Contributions:

Point person for Siebel CRM Database Management for Managed Markets

2002 Managed Markets Field Safety Czar.

Received six (6) merit awards for going above and beyond the call of duty

SCIENTIFIC AFFAIRS FIELD COORDINATOR, 1998 - 2000

Reported to one internal and three field Cardiovascular Metabolic Managers.

Responsibilities included providing administrative support for 28 Cardiovascular Metabolic Scientific Affairs Liaisons. Developed and maintained contact databases and financial tracking system; coordinated and tracked activities relative to the Scientific Affairs department by therapeutic area; acted as a liaison between internal and external personnel and opinion leaders; responsible for overseeing field expense reports, disbursement requisitions and field personnel rosters; responsible for the field adherence to company procedures and policies; coordinated all logistics for meeting schedules, travel arrangements, and administrative files.

Selected Contributions:

Received five (5) merit awards for going above and beyond the call of duty.

Honored with the 1998 Support Staff of the Year Award for outstanding accomplishments and contributions

SCIENTIFIC AFFAIRS SENIOR ADMINISTRATOR, 1996 -1998

Reported directly to the Associate Director of the department. Responsible for administrative support for 4 Scientific Affairs Field Managers and 46 Scientific Affairs Liaisons and Clinical Science Specialist.

Developed and maintained physician contact and hardware inventory databases; processed disbursement requisitions for funding scientific programs; coordinated with the Human Resource Department in the process of new hires; organized in-house training/orientation schedule for new hires; implemented the Scientific Affairs Policy and Procedure Manual; coordinated all logistics pertaining to travel for on-site and off-site field staff meetings.

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