SUMMARY: Accomplished and energetic Quality Professional with over 20 years in manufacturing.
Areas of Expertise:
Customer Relations - New Product Launch (PPAP) - Process Improvement - Corrective and Preventative Actions (8D) -ISO standards - Gage Design- CMM Metrology -Calibration
Strong understanding of manufacturing processes and technologies.
EXPERIENCE: Sanderson Industries, Metal Stampings and fabrication for the Automotive Industry. Atlanta Georgia.
2006- Present Quality Engineer.
Primary customer contact for quality concerns. Lead the problem solving efforts. Communicate the customer requirements throughout the organization. Create and implement procedures to support the Quality Policy.
Major accomplishments include:
Created a system for tracking and reducing the cost of quality.
Improved the system for Corrective and Preventative Action.
Implement product and process specific improvements.
Educate and increase the quality awareness within the company.
Operate the CMM to verify product quality, and investigate product improvement.
Implement and update PFMEA, Control Plans, Process Instructions, et al.
EXPERIENCE: Metalflex Manufacturing, Welded assemblies for the Durable Goods Industry. McDonough Georgia.
2001- 2006 Quality Manager and New Product Coordinator.
Introduced a number of new business practices resulting in higher customer satisfaction. Lead the company into higher-value products and greater profitability.
Developed, oversaw, and verified all new product and processes. Coordinated the PPAP of all new products.
Major accomplishments include:
Established and documented the quality standards to ensure that we exceed customer expectations.
Monitored existing product and processes for compliance to specification.
Initiated the control of process quality using process variables.
Communicated with suppliers to ensure that raw material and purchased product meet or exceed standards.
Resolved customer concerns, internal rejections, and supplier issues. Effective corrective and preventative actions.
Organized training of our personnel to comply with standards, and to inspect and verify products.
Purchase of new CMM to increase the company's technical capability.
Participate in Lean Manufacturing implementation.
EXPERIENCE: Johnson Controls Automotive Group, Automotive Interior assemblies. Holland Michigan
1997 to 2001 Dimensional Metrology Manager.
Managed the Metrology Department for this international leader in the automotive industry. Assured the effective utilization of the CMM, and organized the outsourcing of excess workload.
Major accomplishments include:
Supervised four employees and directed the outsourcing of $1,000,000 in services per year.
Training new employees, researching new technologies, and bringing in new service suppliers.
Advised the corporation on designs for efficient part verification. Extensive use of GD&T, check fixtures, gage design, and SPC.
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EXPERIENCE: Metrocal, Inc, Grand Rapids Michigan.
1995 to 1997 Dimensional Metrology Manager.
Similar to my role at Johnson Controls, at this position I operated an ISO Certified Metrology Lab. By operating this department with strong profitability, I created revenue to expand the company into new areas.
Major accomplishments include:
Supervised five employees, assuring the effective use of the CMMs.
Serviced all customer accounts.
Developed budgets for new initiatives.
Assured the effective use of the CMMs
EXPERIENCE: Production Aluminum Company, Grand Rapids Michigan.
1992 to 1997 Quality Technician.
This aluminum die cast company serviced the automotive and furniture industries. I helped develop new products, and created product documentation for our customers. I introduced CMM technology into their Quality department, allowing the company to obtain automotive business. We were the first die cast company to be named a certified supplier to Delco Electronics.
EXPERIENCE: Gill Industries, Grand Rapids Michigan.
1986 to 1992 Quality Inspector.
Gill is an ISO-certified metal stamping plant servicing the automotive industry. I was promoted a number of times and held positions including machine operator, Quality Inspector and Die Designer. While working at the Tool & Die division, I transitioned the company’s design department from manual drafting to CAD.
EDUCATION: AUTOMATED MANUFACTURING TECHNOLOGY
Grand Rapids Community College 1986 TO 1992
ASQ CERTIFIED QUALITY ENGINEER
Grand Rapids Chapter
Several seminars in APQP, DFMEA, Metrology, GD & T, Quality, CMM software, and CAD software.
TECHNICAL: PPAP, product certification, GD&T, gage design, calibration, Gage R&R, Control Plans, ISO standards 9000 and ISO Guide 25, MS Office Software (Excel, Access, Word), SPC, FMEA, 8D (including 5 Why), SPC, Cpk, 5S improvement, internal audit and supplier audit, Metal Stamping technology, injection molding, welding techniques, CMM (PCDMIS, IMS, MM4, Tudor, others).