Excellent Customer Service/Data Entry

JAIDA J. PATRICK

**** **** *** **. *******, TN. 38115 901-***-**** *************@*****.***

Objective & Summary

To strengthen the workforce by continuous loyalty and commitment with quality job performance, to enhance company structure by complete utilization of experience training and training skills.

Employment

11/2008-08/2009 SITEL Corp. Customer Service Representative Bartlett, TN

• Managed multiple priorities and maintained effective results in a quota driven workplace

• Evaluate eligibility and process clients

• Handled a high influx of inbound calls within a call center environment

• Responded to customer inquiries and requests and resolved issues efficiently and professionally

• Utilized multiple call center support to efficiently assist customers and agents

• Assisted customers with items such as adding multi-lines which includes phone, internet, and cable service, sales, and troubleshooting

08/2008- 11/2008 Ross for Less Lead Stock Associate Memphis, TN

• Coordinate all stockroom activities including shipping, receiving and store stocking

• Manage associates related to stockroom procedures and oversee work in a timely matter

• Evaluate and develop stockroom programs and policies

10/2007- 06/2008 Compass Airlines, Inc. Flight Attendant Minneapolis, MN

• Responsible for overseeing aspects of customer service for clients from flight beginning to flight end

• Assist customers in locating seats, ticket checking, proper storing of packages, and meal and drink service during flights

• Performs per-flight safety procedures for customer awareness of emergency procedures and protocols while in-flight

07/2005- 08/2007 NYK Logistics, Inc. Accounting Clerk Memphis, TN

• Provide detailed data tracking of all company profitable accounts

• Conducts analyses and prepare yearly/monthly reports on the profitability on each customer account

• Evaluates and develops accounting procedures that will accommodate each customer as well as increases company profits

Education

Southwest Community College, Majoring in Physical Therapy

Northwest Air link Flight Attendant Training School, Certificate of completion (2007)

Germantown High School, Graduated in 2005

Other Skills and Abilities

Efficient in Microsoft Word & Excel, Ten-key by touch, Typing 25-35 wpm, multi-line phones, Data entry, Order tracking, Ability to remain calm in crisis situations, Excellent written and verbal communication, Ability to build rapport with customers, Flexible Schedule, detailed oriented and uses time wisely, and the ability to work in a team environment

References upon Request

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