Customer Service Technical Support

Silvia Williams

**** ******* ***** ** ****, TX **449 Home: 281-***-**** Email: ************@*****.***

Qualification Summary

Administrative Support professional experienced working in fast-paced environment, displays strong organizational, technical and interpersonal skills and superior customer service. Confident and poised in interactions with individuals at all levels. Detailed-oriented, resourceful in completing projects; able to multi-task effectively.

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records Management Computer Operations Office Equipment Operations

Reports & Spreadsheets Typing (50 WPM) Data Entry

Computer Skills: Word PowerPoint Outlook Windows Vista/XP/7 Pivot Tables

AS400 CRM ORACLE SAP MRP JD EDWARDS WEB DISCOVER

PROFESSIONAL EXPERIENCE

Aerotek Staffing/Williams Scotsman (Houston,TX) Regional Administrative, 3/11 to 6/10/11

Provided administrative and secretarial support to the Regional VP. Liaison between Region, Branch and Corporate offices. Prepared various weekly and monthly reports, collect and organize data for the region into Excel spreadsheets, pivot tables and graphs. Track revenue and expense reports.

Coordinate off-site meetings and Region/Branch meetings and negotiate best pricing for travel, meals, hotels, etc.

Generated PO’s on a daily basis for stock purchases and other items. Checking and verifying non-routine bills, scheduling receipts, receive invoices and processing expense reports.

Saint-Gobain Crystals (Houston, TX) Administrative/CSR, 2/08 to 8/10

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and oversaw client accounts in excess of one million dollars. Selected and functioned as Health and Safety trainer for 16 employees.

Established and maintained timely and accurate up-to-date client files, scheduling appointments, processing quotes, orders, shipping reports and inventory list.

Kelly Services/ConocoPhillips (Houston, TX) Transportation Dispatcher/CSR, 2/07 to 2/08

Managed high-volume call request utilizing fuel quest and SAP system for reports on outages, dispatching deliveries, gas receipt retention and cancellations and diversion of shipments.

Primary Services/Time Warner (Houston, TX) Technical Support, 11/06 to 2/07

Provided technical support in troubleshooting and problem resolutions in phone, internet and cable, averaging 65 calls per day, exceeding 25% per week. Assigned work to field personnel.

MessagePro/Signius Communication (Houston, TX) CSR/Dispatcher, 8/02 to 11/06

Excellent customer support on high-volume inbound and outbound service for answering service, order entry and dispatching calls to clients or the on call person in an emergency situation.

EDUCATION

St Phillips College- General Studies, San Antonio, TX

Neighborhood House Assoc.-Computers, San Diego, CA

Mesa College-Medical Terminology, San Diego, CA

Frontline Group-Data Communication, San Diego, CA

Sylvan Learning Center-Digital Technology and Basic Electricity, San Diego,CA

Contact this candidate