Customer Service Sales

KIMBERLY GARSTANG

*** ***** ****** **** *******, TN 37877 603-***-****, ****************@*****.***

PROFILE

Highly motivated professional with over twenty years office experience, seeking next rewarding opportunity to make a successful impact in a customer focused team.

EXPERIENCE

NH FISH & GAME DEPARTMENT AUDITOR 2009 - 2011

• Audited customer and commercial licenses and accounts

• Accessed fines and communicated discrepancies to customers for follow-up and payment

• Program assistant to front office, duties to include making and receiving calls, direct customer service, handling of monies retained, first line of contact to all people entering facility and interactions to Director’s office

• Reported all account anomalies to senior management for immediate action and resolution

• Maintained file database of current year sales and fines across all consumer segments

• Frequent interaction and communication with all levels of the organization to include executive level

• Consistent and regular interaction with internal and external customers regarding all matters of licensing and registration

• Reconciled accounts payable and facilitated license refunds and returns

• Updated mainframe database used in conjunction with law-enforcement divisions

EXIT LAKESIDE REALTY. REALTOR 2003 – 2009

• Consistently recognized for top performance (multi-million dollar sales performer) and client relations

• 2006 Top Realtor for Exit New England

• Direct assistant for two managing brokers in a multi office environment

• Assumed duties of managing broker while absent

• Assumed duties of both the office and assistant office administrators while absent

• Facilitated residential, and minor commercial property sales and rental transactions

• Expert knowledge regarding property evaluation and staging techniques

• Recruited and assessed new talent for future agents within company

• Incorporated superb marketing strategies utilizing (print ad’s, radio, and other electronic and media channels)

• Maintained office standards, and organized agent schedules to include required on-duty time

CIGNA HEALTHCARE. QUALITY ANALYST / CLAIMS ANALYST 1997 – 2003

• Audited claims to ensure consistency and identified critical reporting errors

• Researched post payment claims and communicated issues to senior management

• Resolved baseline claims discrepancies, and maintained a reporting database

• Analyzed productivity reports for department, and communicated solutions

• Team Lead for claims dispute department

• Claims analyst for multiple lines of business and service groups

• Team Trainer for all new claims analyst

• Created training manual and policy and procedure guide for department

HEALTHSOURCE Inc. ACCOUNTS PAYABLE / PURCHASING COORDINATOR 1995 – 1997

• Processed purchasing orders and facilitated replenishment of inventory

• Negotiated pricing and contracts with vendors

• Resolved contract inquires from vendors and adjusted settlement statements

• Operated call routing mainframe for a 500 + employee processing center, while covering customer service desk

EDUCATION

New Hampshire Vocational Technical College Manchester, NH

Associates Degree – (Commercial Design and Illustration) September/1987

EXPERT SKILLS

Impeccable work ethic Great people skills

Efficient multi-tasker, and organizer Excellent memorization

Flexible, dependable and loyal Accurate and efficient

Self motivator-self sufficient Expertise in auditing multiple lines of business

Awarded for excellence in medical terminology Microsoft Office/Mac OS experience

REFERENCES

Available upon request

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