Customer Service Manager

Jennifer F. Moore ******@***.***

**** ****** ***** | Toms Brook, VA| 22660 540-***-****

SUMMARY OF QUALIFICATIONS

Dynamic and results-oriented professional with 11 years of progressive experience in diverse positions with increasing responsibility and proven success in Management, Finance, Client Relationship Management and Customer Service as well as achieving/exceeding corporate objectives. Proven ability to act as a liaison to provide analysis and documentation of specifications, requirements, and solutions to identifying key business opportunities. Keen ability to build and maintain relationships relating to business to business. Communicates clearly and effectively with diverse populations in written, verbal, and presentation formats. Equipped with an excellent work ethic, possesses a strong sense of responsibility, and has a commendable track record of dependability.

« Exceptional Interpersonal and Communication Skills V Proficient in promoting confidence as well as building and maintaining relationships while interfacing positively with vendors and employees.

« Problem Solving V Proven ability to troubleshoot and develop both creative and innovative solutions to business challenges; manages change in work environments for improved performance and efficiency.

« Work Ethic and Professionalism V Solid professional standards and an excellent track record of dependability. Maintains focus on achieving bottom line results while ensuring strong vendor relationships.

PROFESSIONAL EXPERIENCE

Impact Solutions Consulting Services Laurel, MD

Executive Assistant 2012 V Present

h Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as consultants, to coordinate a variety of complex executive meetings

h Answer phones and direct all incoming calls to appropriate party promptly and efficiently

h Communicate and handle incoming and outgoing electronic communications on behalf of the Director, Change Management

h Assist Director, Change Management with preparation of presentation materials

h Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary

h Assist in pipeline/forecast preparation and management

h Prioritize and manage multiple projects simultaneously, and follow through on issues in a

h timely manner

h Arrange travel schedule and reservations for executive management as needed

h Work closely with the Director, Change Management to coordinate and launch hard copy or email campaigns to consultants, clients and potential clients

Olive Garden Winchester, VA

In-Dining Room Server 2009-2012

h Maintained a thorough knowledge of service menus (mainstream and seasonal)

h Provided specific recommendations with each guest inquiry relating to food and wine pairings

h Ensured that all guests were provided exceptional service by creating a sense of fine dining atmosphere

h Managed all guest financial transactions with accuracy and discretion

h Proven ability to work in a team environment

The Limited Corporation Fairview Heights, IL

Personal Wardrobe Assistant/ Hourly Manager 2006-2008

h Provided independent consulting in creating wardrobes curtailed to individual prospective and existing clients

h Directed supervision of staff, inventory and floor set changes

h Managed financial transactions with accuracy and discretion

Moore Cadillac Chantilly, VA

Customer Service Representative 2004-2005

h Maintained company customer data base with consistent phone calls to ensure complete satisfaction with purchases and services provided to vehicles

h Worked with Sirius XM Radio to increase new accounts, worked with OnStar to increase membership, and locate vehicles

The River ¦d Inn Woodstock, VA

Dining Room Manager 2001 V 2004

h Partnered with the Executive Chef to create the optimum dining experience for guests

h Trained staff in proper service etiquette

h Coordinated weddings and events for as many as 300 guests

h Planned private corporate meetings for executives

h Worked directly with purveyors to complete an upscale wine and spirits list, as well as with linen companies

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