Customer Service Quality Control

Victoria (Vicky) Murray

**** ********* ****, *******, ******* 30106

770-***-**** home – jckvgq@r.postjobfree.com - home

PROFESSIONAL EXPERIENCE

ARCHIVER’S – Marietta, GA – November 2009 – Current (Part Time)

Instructor and Customer Service Rep – Greeting Customers and assisting with retail store duties. Designing and creating store samples. Demonstration of products and techniques to customers. Training and teaching in Corporate issued workshops and classes for Greeting Cards, Scrapbook pages, Calendars, and other various Paper Crafts.

SCRAPPYTV - Chamblee, GA - March 2009 - October 2009

Executive Director - Contract Position responsible for marketing & partnering with the scrapbooking industries to film demo's of product & projects on set at studio or on location. Travel to craft shows & events to cover with camera crew and perform interviews to be posted on website. ScrappyTV is part of ZeelTV who is in partnership with Comcast & controls the Comcast Studio25 in Chamblee, GA.

PREMIER WASTE SYSTEMS - Mableton, GA - April, 2009 - October 2009

Temporary Position - Input of Metro Atlanta Apartments in to ACT Database (1,500+ records). Update & maintain Metro Atlanta Counties/Cities Municipalities data base via Excel. Assist with Marketing & collections utilizing TOWER. Answer phones & schedule deliveries.

ANNA GRIFFIN, INC. - Atlanta - October 2007 - July 2008

Purchasing/Buyer

- Recommend purchases for product based on historical data, stocking levels & upcoming demands.

- Review current inventory levels & inventory demands.

- Follow up with vendors for accurate pricing & timely delivery of orders.

- Ensure goods received, counted & matched to PO's & invoices.

- Ensure receiving reports are accurately entered into inventory system.

- Maintain quality control by reviewing incoming items & comparing our standards

- Contact vendors regarding damages, shortages & quality issues to ensure product is replaced or credited.

- Responsible for the input & accuracy of inventory items in computer system (NAVISION).

- Create new items & updated existing BOM's in computer system.

- Research new vendors for price reductions & maintain current vendor relations.

- Develop & implement plans to close out product for liquidation, donations, write offs.

- Adjust inventory & problem solve discrepancies working with bookkeeper, production & warehouse managers & participated in physical inventory twice a year.

- Assist designers in creating sample cards & pages for Nat'l Tradeshows & QVC shows in the U.S. & U.K.

- Review & editing of project instructions before sending to production.

- Made arrangements with carriers for p/up, delivery & return of product/booths to Nat'l Tradeshows & QVC shows.

MICHAELS CRAFT STORES - Hiram & Smyrna – June 2007 – Nov 2007

- Bookkeeping, Cash Office, Craft Instructor and Product Demonstrator

PAGE ALL ABOUT IT !! - Austell, GA- December 2006 - November 2007

Owner/Artist - Home-web-based business for custom cards, Scrapbooking & paper crafts. Maintained bookkeeping & filing system.

THE HOME DEPOT - Store Support Center, Atlanta, GA - Nov 2004 – Sept 2006

Purchasing Coordinator- Procurement- New Stores - Sourcing, ordering & tracking orders via SAP. Monthly reports. Co-Lead on the EOC Rewards & Recognition team. Designed & updated Procurement Communication board.

INSIGHT GLOBAL - Atlanta, GA – May 2004 – November 2004

EFI Help Desk - Contracted with Home Depot Customer Support Center in Atlanta. With the initiation of new Finance system, position required SAP experience. Help Desk function for Stores, DC's & SSC Associates to call for problems & issues related to the new EFI/ARIBA systems. Password setup in SAP & log calls via VANTIVE. Answer calls from Field regarding various purchasing problems & issues.

HEWLETT-PACKARD COMPANY, Atlanta, GA – March 1982 – March 2004

Finance Support Specialist (2002 – 2004)

General Accounting (2000 - 2002)

Management Reporting Support Specialist (1997 - 2000)

Accounts Payable Processor (1994 - 1997)

Sales and Order Processing Coordinator (1982 - 1994)

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