Customer Service High School

Matthew Pargeter

***** ****** ** #****, *** Antonio, TX 78216, 210-***-****, ***************@*****.***

Personal Profile

To use the unique academic skills and talents I have come to develop

To continue to establish and further my professional career

To gain valuable experience in the legal field, specifically in the are of immigration law

Education

Brown Mackie College San Antonio, TX

Associate of Arts, Paralegal Studies expected Nov., 2012

University of the Incarnate Word San Antonio, TX

Bachelor of Arts, Spanish, minor in International Studies May, 2009 (magna cum laude)

Skills

Computer

Familiar and proficient with Windows XP, Vista, and Mac OSX

Proficient with all Microsoft Office and Apple iWork applications

75 wpm type speed

Foreign Language

Fluent in Spanish

High-level proficiency in French

Moderate proficiency in Arabic (Modern Standard)

Professional Experience

Collector, Linebarger Goggan Blair & Sampson, LLP, San Antonio, TX Sept. 2010-present

Worked in phone bank of multi-state law firm that handled fees and fines collections.

Answered inbound calls and verified debtor information to ensure that it was accurate and up-to-date.

Provided information about payment options and set up payment plans according to client specifications.

Responsible for overcoming debtor objections and obtaining and negotiating promised payments.

Placed outbound calls to follow-up with debtors that were previously contacted about fulfilling payment obligations

Logistics Associate, Old Navy, San Antonio, TX May 2010-Nov.2011

Processed incoming shipments of new product and replenishment

Helped to maintain general upkeep and cleanliness of the store

Functioned as a bilingual sales associate responsible for offering superior customer service, informing customers of promotions and seasonal offers

Activities and Achievements

Member of Alpha Chi and Kappa Gamma Pi honor societies

Worked as a homework tutor at Roosevelt High School, San Antonio, TX (2008-09)

Active member of First Unitarian Universalist Church, San Antonio, TX

1st Tenor, UIW Chorale (2006-2010)

2nd Tenor, Alamo City Men’s Chorale (2007-2009)

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