Medical Administrative Assistant

Jane M. Brazell

***** **** ****** ***** ****

Graham, WA 98338

Home 253-***-**** Cell 253-***-****

***********@*****.***

EDUCATION

**** – 1994 Ft. Steilacoom Community College – Puyallup, WA

Certificate of Medical Transcription

PROFESSIONAL EXPERIENCE

1987 – 1994 Sumner School District – Emerald Hills Elementary

Special Education Paraprofessional

1994 – 2010 Washington State Department of Social & Health Services

Child Study & Treatment Center

8805 Steilacoom Blvd. SW Lakewood, Washington 98498

Medical Transcriptionist/Receptionist 8/94 -6/99

Secretary Senior 6/99-8/05

Administrative Secretary 8/05-10/08

Administrative Assistant3 10/08-retirement 7/10

6/25/10-9/1/10 Mt. McKinley Chalet Gift Shop

Denali, Alaska

Seasonal Sales Associate, Cashier, Inventory

9/10 – Present eBay Web Marketing

RECEPTIONIST

Skills & Qualifications

Answered multi-phone switchboard for Center, directing calls to personnel in state-operated psychiatric children’s hospital and two schools. Channeled emergent calls; answered inquiries, maintained confidentiality related to patient status; received visitors, patients, families, and professionals directing them to appropriate areas. Maintained main fax machine and Xerox Copier for Center distributing paperwork to personnel. Typed admission and discharge notifications while tracking through a database system.

MEDICAL TRANSCRIPTIONIST

Skills & Qualifications

Typed 55 wpm; knowledgeable and utilized Microsoft Word, Microsoft Outlook, and Excel daily, using dictation machine transcribing medical reports, treatment plans, discharge summaries, psychiatric intakes, social work intakes, progress notes, and reports as assigned in Medical Records Department.

Used high degree of knowledge in medical and psychiatric terminology and transcription skills. Proficient in editing skills for proper format, grammar, symbols, abbreviations, and punctuation. Maintained a complex report tracking system in a database file and hard copies to ensure compliance with medical standards.

ADMINISTRATIVE ASSISTANT 3

Skills & Qualifications

As personal secretary to the Chief Executive Officer from 6/99 to 7/10 I provided clerical support to him/her and the Medical Director, Chief Financial Officer, Director of Nursing, Quality Improvement Manager, psychiatrists, psychologists, and other management staff.

Regularly revised policies and procedures to ensure compliance with Joint Commission Accredited Hospital Organization standards;

Scheduled appointments and meetings through Microsoft Outlook;

Attended and took meeting minutes in various weekly and monthly meetings;

Communicated regularly with Children’s Protective Services regarding critical incidents via email or telephone, maintaining highly confidential report files;

Communicated regularly with center-wide staff and other state entities through Microsoft Outlook;

Maintained files for Security Reports for CEO;

Prepared and maintained timekeeping records for CEO and upper management staff using Excel spreadsheets daily;

Updated center-wide organizational charts distributing to appropriate staff;

Prepared bulletins, schedules, newsletters, forms, and various reports on a regular basis;

Tracked expenditures for fundraisers keeping accurate bookkeeping;

Assisted in interviewing processes, followed-up with reference checks, scheduled interviews, and appointments;

Responsible for developing monthly schedules for weekend and evening medical coverage for campus medical doctors and psychologists;

Coordinated and developed a tracking system while updating center-wide staff development training database for mandatory trainings;

Took initiative in resolving problems in a mannerly fashion with staff and troubleshoot processes;

Have the ability and skills to work under pressure while maintaining a calm and professional atmosphere;

Accomplishments

Chairperson for the Annual Outstanding Employee Recognition Program from 1999 to 2010; developing a committee to select candidates nominated by co-workers and supervisors for an event ceremony honoring the recipients.

Active participant in the Department of Social and Health Services Regional Outstanding Employees Committee interfacing with staff from other state agencies from 1999 to 2008.

AWARDS

1996 Outstanding Employee of the Year

2000 Outstanding Employee of the Year

2001 Outstanding Employee of the Year

2004 Outstanding Team Award of the Year for Morale Building

2005 Outstanding Team Award of the Year for Morale Building

References available upon request

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