Praveen kumar purwar

**/** *********, ****** ******, Kanpur

Mobil No. ,941-***-****,902-***-****

Objective:

Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.

Personal Skills:

• Willingness to learn, Team facilitator.

Academic Qualification:

• 10TH U.P BORAD ALLAHABAD

• 10+2 U.P BOARD ALLAHABAD

• B.COM JHANSI UNIVERSITY

Extra Qualification:

• One year Computer Diploma (A DCA) from RCI Institute. (tally)

Experience:

One year As a sales Executive sahu T.V Mahoba (APR 2007 t0 (APR 2008)

• Worked with AIRTEL VOL. RETENTION in call2 connect India pvt ltd. (JUN 08 to DEC 2008) as a telecaller Noida

• Worked with AIRTEL VOL. RETENTION in call2 connect India pvt ltd. (Jan 09 to DEC 2009) as a ATL Noida

• Presently working with AIRTEL VOL. RETENTION in Shelters . (Feb 2010 to till date) as a ATL Delhi

Job Responsibilities

• Responsible for Escalations and Outbound calls for unresolved issues of the Customers.

• Giving the best possible solutions to the Irate Customers and converting them to satisfied Customers.

• Motivating the Team members for satisfying the Customers.

• Conducting Team meetings to plan for the better performance.

• Providing innovative ideas to make the dissatisfied customers happy by making out bounds.

• Handling Online Retentions of North-1&2 India.

• Providing back end support & offline and online resolutions to the retention team of Airtel for enhancing the retentions.

• Taking care of retention escalations

• Handling Billing issues (Adjustments in bills etc.)

• Logging complaints, Queries and requests of the customer

• Providing resolution of the complaints, Queries and requests of the customer

• Achieving monthly targets by reducing maximum number of churns.

Personal Information:

DOB : 18 January 1982

Sex : Male

Marital Status : Unmarried

Father's name : Mr. Chandra Shekhar Purwar

Nationality : Indian

Residential address : Udal Chowk

Mahoba

Mahoba U.P-210427

Phone No. : 941-***-****,902-***-****

Language Known : Hindi & English

Hobbies : Reading and Involving in Sports

( Praveen Kumar Purwar)

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