jcateq@r.postjobfree.com

CAREER OBJECTIVE:

Seeking a position in a local firm that is service-oriented and places high value on ethics, integrity, service, fairness and respect where I can apply my years of experience and skills in insurance expertise.

QUALIFICATIONS:

Experience in corresponding and interacting with policyholders, claimants and carriers

Excellent customer service skills following many years of experience in an Account Manager role

Prior experience in receiving claims from clients and reporting same to carriers

Advanced skill level with Microsoft Word, Excel and Outlook

Good organizational skills with keen understanding of time sensitivity.

Excellent communication and problem solving skills.

Commercial Agents/Broker's Property/Casualty License

PROFESSIONAL EXPERIENCE (see also additional information on page 2):

2007 – 2011: BROWN & BROWN OF SEATTLE, Commercial Account Manager

Account handling including customer and company negotiations for small to mid-sized commercial accounts with various lines of business including Fire, Liability, Auto, Crime and Work Comp. Types of accounts include retail, contractors, and marine. Duties included underwriter contact and negotiation, policy and billing preparation, acquisition and preparation of information for submission on existing and new accounts and handling claims including receipt of loss information from insured and reporting same to insurance company.

Have familiarity with both admitted and non-admitted markets in Washington.

Office Management System: Applied

2006 – 2007: HUGH WOOD INC. Seattle, Commercial Account Manager

General office administrative and account handling for public entity accounts and small commercial accounts with various lines of business. Duties included underwriter contact, policy and billing preparation, and preparation of information for submission on existing and new accounts.

Office Management System: Applied

1993 – 2005: ACORDIA NORTHWEST (Wells Fargo), Seattle, Commercial Account Manager II

Account handling including customer and company negotiations for large commercial accounts with various lines of business. Worked with an account administrator handing a book of about $1.2 million. Types of accounts included manufacturing, retail, property management, construction, aviation and marine. Duties included underwriter contact and negotiation, policy and billing preparation and acquisition and preparation of information for submission on existing and new accounts.

Have familiarity with both admitted and non-admitted markets in Washington and Alaska.

Worked in a mentoring position from 1998 and was also heavily involved in training on various computer systems including Delphi (INfinity) and AS400 (Rumba/INsight)

EDUCATION:

Graduated from High School, Hettinger, ND

Completed one year of undergraduate studies, Dickinson, ND

Completed IIA Casualty Course