Customer Service Data Entry

Destiny Mowles

** ****** ** *******, ** ***** Home: 713-***-**** Email: *****************@*****.***

Receptionist

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (75 WPM)

Computer Skills: Word Excel PowerPoint Access Visio Outlook Windows Vista/XP/7

PROFESSIONAL EXPERIENCE

J&P Enterprises (Huffman, TX) Receptionist, 5/10 to present

n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers. Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

n Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

PRC LLC. (Durant, OK) Level II Tech, 9/09 to 5/10

n Served as first point of contact for customers with questions and Concerns. Efficiently operated multiline telephone system, computer programs for Verizon, and provided prompt, courteous and knowledgeable assistance.

n Input notes, call procedures, conversations and customer information into an advance computer program.

EDUCATION

GED (OK)

06/09

“Destiny is a first-rate administrative support professional…excels in organizing our busy office… ensures all of our customers’ needs are taken care of…truly an exceptional employee…”

Excerpts from 2011 Annual Performance Review

References available upon request.

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