Project Manager Quality Assurance

Executive Summary

A dependable, dedicated, proven manager and leader with over 20 years of experience in Business Management utilizing a positive “Whatever It Takes” philosophy in all aspects of management including Operations and Finance, Project Management, Human Resources, Information Technology and Administrative Supervision. Effects change within organizations by utilizing initiative, integrity, and courage to build teams, develop circles of influence, and establish mutually beneficial relationships. Strong business analysis knowledge, possesses enthusiastic leadership expertise and presentation skills.

Skills Summary

• Operations and Finance Management

• Strategic Planning

• Project Management

• Human Resources

• Quality Assurance

• Administration Management

• Information Technology

• Facility Management

• Capital Improvement Supervision

• Board Governance

Professional Experience

Director of Operations

The Wellness Community, Phoenix, Arizona February 2007 to January 2012

Implemented policies and procedures that resulted in over $80,000 in reduced expenses,

refined internal infrastructure, and continually managed day-to-day operations

of a $1.3 million non-profit agency

• Ultimately responsible for the organization’s finances, financial statements and the $1.3 million budget

• As a member of the management team, participated in the development and implementation of the $10 million strategic development of the agency

• Created and implemented operational policies that resulted in a high quality, high expectation agency

• Ensured all aspects of quality assurance were met within the organization and achieved recognition as a Center of Excellence as a chartered member in a national non-profit agency

• Managed Human Resources; created and implemented all HR policies

• Collaboratively with Board of Directors, Management team, and staff, created and implemented the long-range strategic plan and prepared supportive budgets aligned with the plan

• Provided staff management and development through individual and weekly staff meetings

• Oversaw the design and implementation of a website that provided access to agency activities and increased community awareness of program activity

• Responsible for all facilities and space management including $750,000 new construction project

• Created structure for supporting staff in order to meet the annual organizational goals including an annual staff retreat, establishment and the fulfillment of individual goals

• Responsible for fulfilling volunteer corps development and managing the maintenance needs of TWC

• Participated as Staff on the Board of Directors and all relevant committees

Director of Operations

Valley Presbyterian Church, Paradise Valley, Arizona January 2006 to February 2007

Envisioned, created and directed support functions and administrative practices

in an established high expectation organization

• Utilizing sound judgment, ensured that administrative processes and systems were developed, communicated and maintained for effective utilization of personnel

• Initiated and developed an annual plan for operations with associated meaningful and measurable goals

• Provided decisive, clear and effective communications and conducted performance presentations for management

• Employed action plans to ensure improvements in operational and personnel functions

• Provided in-residence expertise on current practices; and effective administrative and financial systems

• Oversaw the development and implementation of a comprehensive personnel administration system

• Developed and implemented creative plans for effective utilization and maintenance of the property and material resources

• Developed and implemented effective financial and property structures and systems

• Ensured compliance and provided continual analysis of strategic plan initiatives

• Cooperatively established annual fund raising plan and capital fund raising efforts

• Utilizing good judgment and sound decision making, acted as project manager for the design and implementation of all information technology systems and all capital improvement projects

Business Manager

First Presbyterian Church of Orlando, Florida December 1992 to November 2005

During 13 year tenure, recognized savings of over $1 million in operational expenditures

As the Business Manager, utilized decisiveness and judgment for all Business Operations for Large Inner-City Organization with over 10,000 members; worked collaboratively with staff and leadership in the design and implementation of the strategic plan and established effective measurement goals; provided insight as the project manager for the design and implementation of all information technology systems; researched and presented financial reports to management and participated in all major financial decisions for the organization; provided knowledge and guidance as the project manager for a large inner-city event with over 30,000 attendees; presented reports and analysis to Management on capital expenditures; led by example and supervised all operational staffing while authorizing and reviewing all contracted services; provided management and operational planning for $14 million reconstruction project; and organized and coordinated facility relocations caused by reconstruction.

Information Systems Manager

Sprague Electric Capacitor Manufacturing, Longwood, Florida January 1990 to December 1992

Designed and Implemented new information technology systems and

established control procedures for $26 million parts inventory

Military Service

United States Marine Corps, Camp LeJeune, NC May 1978 to May 1982

Sergeant (E-5), Maintained Secret Clearance, Platoon Sergeant for 120 man communications platoon serving

an infantry battalion on multiple deployments throughout term of service

Education

UNIVERSITY OF PHOENIX, Orlando, Florida Campus

Masters in Business Administration (MBA) – 2005, 3.94/4.0

BELHAVEN COLLEGE, Orlando, Florida

Bachelor in Business Administration (BBA) – 2003, Graduation with Honors, 3.8/4.0

VALENCIA COMMUNITY COLLEGE, Orlando, Florida

Associate’s Degree, General Education (AA) – 2001, 3.54/4.0

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