Customer Service Representative

Amy Furlong

*** ******* ******, *****, **** ***46

330-***-****(cell)

************@*******.***

POSITION APPLYING FOR: Customer Service Representative

PROGRAMS AND SKILLS:

Microsoft Word, Excel, Outlook, Internet Explorer, Access, Lotus Notes, EDI,DB Plus, Citrix, SAP, multi-line phones, basic accounting and dictation, typing 100wpm, data entry 13,500kph, customer service.

WORK EXPERIENCE:

Wheatland Tube 724-***-****, Sharon, PA August 2008 to Present

Customer Support Specialist: work closely with coast to coast sales reps and sales rep agencies by entering stock orders, coordinating truckload shipments, resolving customer order issues, work

with credit, shipping, quote departments to promptly quote and execute orders. Communication

with sales reps, agencies and customers both by phone and by email.

Flambeau 440-***-****, Middlefield Ohio, December 2004 to August 2008

Customer Support Specialist: work with industrial customers: order processing, quotes on product, samples and catalogs, checking inventory, expediting shipping, assisting customers with our website, working directly with production and sales reps.

Kraftmaid Cabinetry 440-***-****, Middlefield Ohio, August 2003-April 2004

Order Entry: Enter orders from EDI and DB Plus Client databases, retail customer calls.

MedQuist, Inc. 216-***-****, Beachwood Ohio, November 2002 to May 2003

Administrative Support: Incoming calls, process mail and shipments, monitor office supplies, working in Lotus Notes (Email, Contract Database) Heat (PC Links Requests), Links (hospital data), flow charts, petty cash, medical transcription reports.

.

ABS, Inc.(Compaq/HP) 412-***-**** , Independence Ohio, August 2000 to November 2002

Administrative Assistant: Incoming calls, process mail, invoices and shipments, monitor office supplies, scheduling conference room, monthly cost and expense reports. Position located at customer site Compaq/HP in Independence Ohio.

DCT Logistics, 440-***-****, Bedford Heights Ohio, April 2000 to August 2000

Office Administrator: Incoming calls, schedule inbound/outbound loads, audit payables, petty cash, inventory control of two warehouses, process payroll hours.

Amresco, Inc., 440-***-****, Solon Ohio, January 1998 through May 1999

Manage chemical lab schedule, dictation of chemical reports, processing customer orders,

inbound/outbound department calls, maintenance of office machines.

SALARY REQUIREMENTS: 35000/yr (Negotiable)

PROFESSIONAL REFERENCES:

Kathleen Widman (631) 206 - 3707

Jeff Goulet (413) 478 - 6555

Phil Jernigan (440) 487 – 2059

NOTES:

Ability to work from home if needed, flexible work schedule

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