Customer Service Representative

Candace J. Ford

**** ****** **., ************ ** 19139

215-***-**** • ************@*****.***

WORK HISTORY

Fresh Grocer Philadelphia, PA

Customer Service Representative 2010-2012

• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions

• Served as a mentor to Junior team members

• Performed heavy bank reconciliations and cash flow statements

• Distributed money for Western Union, wired transactions for customers

Dollar Tree Philadelphia, PA

Cashier 2008-2010

• Located assigned register at the beginning of shift

• Scan items or key enter the price of the item

• Accepted cash payments, processed credit or debit cards

• Stocked inventory on shelves and created creative displays of new merchandise

Live Oak Manors Sarasota, FL

Resident Aide 2007-2008

• Managed clinical oversight for 44-bed units

• Often commended for maintaining the safety, respect and dignity of residents

• Assessed patients and documented patient history

• Assisted residents in daily activities such as maintaining personal hygiene

EDUCATION

Boyd Anderson High School Lauderdale Lakes, FL

CERTIFICATIONS

• Customer Service Certification 2010

• Food Safety Certification 2011

SKILLS

• Proficient in Microsoft Word, Excel, PowerPoint

• Familiar with the usage of general office machines, including: printers, fax machines, and photo copiers

• Invoice processing, Multi line phone management, Markdown promotional procedures

References Available Upon Request

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