Customer Service Manager
Resume:
Jennifer L. Petrantoni
Pittsburgh, PA 15205
jbw5dj@r.postjobfree.com
Objective
Throughout my eleven years of church music ministry, I have continually looked for ways to enrich the worship experience of a congregation through music. I am now seeking a fresh environment in which to seek new and meaningful ways to enhance the church service.
Experience
2007 – 2011 Crafton United Methodist Church Crafton, PA
Director of Church Music
• Main responsibilities include directing the Adult Choir, choosing choir and service music, directing the Praise Team, accompanying the Adult Choir and congregation on organ and piano, organizing special music, and working with the Youth Choir.
• Chairperson of the Music and Worship committee, organizing special services and finding new ways to enhance weekly worship.
• For the choirs, choosing music to fit the lectionary readings, using a variety of musical styles .
• Accompanied several hymn sing events, and organized four all-music services to celebrate the Church’s rich musical heritage.
• In 2009 organized, chose music for and accompanied a community choir festival.
• Organize cantatas and special music for holidays.
2006 – 2011 Starbucks Coffee Company Pittsburgh, PA
Barista
• Create handmade beverages for customers in a fast and friendly environment.
• Get to know customers by name and beverage, and forge relationships with customers through daily interaction.
• Share knowledge of products with customers through displays and sampling.
• Encourage fellow employees, creating a friendly environment for both employees and customers.
2005 – 2008 Chick-Fil-A Pittsburgh, PA
Manager
• Greet and help customers in a fast and friendly environment.
• Encourage employees to move at a quick pace while maintaining cheerful customer service and quality product standards.
• Ensured product quality through education of employees on product standards.
• Organized kitchen staff and customer service staff for effective shifts.
• Oriented new employees on company standards, cleanliness, and food product standards.
• Practiced efficient and accurate money management.
2005 – 2006 Oak Grove Presbyterian Church Portersville, PA
Student Internship
• Restarted a Youth Group of children ages 5 to 18. Planned games, activities, crafts, and lessons for all age groups.
• Started a Sunday School for ages 3 to 4. Chose a lesson plan for the children, and planned crafts, games and movie days.
• Volunteered to direct the church choir, choosing music for Sunday services and reorganizing the music library.
• Participated in Sunday services, leading worship in Scripture and Prayer.
2003 – 2007 Westminster College New Wilmington, PA
Secretary Assistant, Department of Sociology and Political Science
• Main responsibilities included running errands, making copies, typing, light research, and filing.
• Helped secretary and professors in whatever way possible to aid in class preparation and department organization.
2000-2002 Trinity Lutheran Church Avalon, PA
Organist/Choir Director
• Directed adult choir, accompanied choir and congregation on organ, chose service music.
Education
2003 – 2007 Westminster College
New Wilmington , PA
• Bachelor of Arts degree in Religion
• Minor studies in English Literature
References
Available upon request.
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