Leasing Consultant
Resume:
AHMAD SARWAN
*** ********** *****, ** 92602949-***-**** ***********@*******.***
OBJECTIVE
UNRIVALED CLIENT SERVISE/ ADVANCED MORTGAGE EXPERTISE/ SUPERIOR WORK ETHICS
Driven Finance professional with demonstrated track record of maximizing customer service opportunities and consistently exceeding performance goals. Accomplished in identifying and capturing opportunities to accelerate expansion and improve profit contributions. Adept at working in a fast paced environment employing strong organizational skills with attention to details.
Hayward Law Group, Irvine Ca Feb 2010 – Present
Case Manager
• Established lasting relationship and developed impressive database of clients.
o Completed paperwork in order to approve clients for HAMP program.
o Coordinated process between Attorney and Processor to deliver service in timely manner.
o Worked closely with in-house realtor to provide non qualified loan mod applicants with a short sale option.
West Coast Lending, Lake Forest CA Sept 2006- Dec 2009
Director of Operations
• Built and managed the customer service operation.
o Assisted all departments in areas of hiring, training, performance evaluation and Scheduling.
o Worked cooperatively to meet organizational goals, draw on resources from groups and lend to groups, include others in problem solving.
o Recognized and rewarded sales professionals for their individual and collective contributions mobilize and inspire teams to high levels of service.
Quick Loan Funding, Costa Mesa, CA May 2004-August 2005
Sales Manager
• Assumed full responsibility for the management of 20 Loan officers.
o Attracted and retained loyal clients by building reputation of integrity, knowledge and accountability which lead me to the sales manager position.
o Built and managed the most productive sales team implementing the importance of high customer service.
o Played an integral role in taking the company to the next level.
Four Seasons Hotel, Newport Beach CA April 2002-May 2004
Housekeeping Manager
• Assisted the director in managing a team of 127 service professionals.
o Improved housekeeping standards by overhauling the room inspection process and implementing the 50 point quality control room guideline system.
o Express ideas in ways that lead others to share and agree with company perspective, influence others threw personal credibility and integrity.
o Emphasized close employee relations and stay in tune with company’s expectations about value and service.
o Employee of the month (October 2002).
EDUCATION
Lebanese American University, Beirut, Lebanon
• Bachelor of Science, Business Administration.
Four Seasons Hotel
• Corporate training program.
• Sales and reservation training 1 and 2.
SKILLS
• Basic HTML, all Microsoft office applications, calyx point 6.0, Fidelio.
• English proficient and Arabic Proficient.
Contact this candidate