Customer Service Manager
Resume:
SUSANTHA MANJULA FERNANDO
General Office Clerk
E-mail: ********.*******@*****.***
CAREER OBJECTIVE
“Having obtained multiple skills and experience in the areas of General Office Clerk, Customer Service, I would like to apply those to achieve the organization’s mission and objectives with the aspiration of greater opportunities and growth in the organization as well as in my career.”
CAREER SUMMARY
I started my carrier as a General Office Clerk in December 2003, in Saudi Arab, at Delmon Company (Group of Company) with is Customer care. After that I moved to United Arab Emirates and worked as the General Office Clerk and Customer Service at a rent a car company-since December 2006. Then I moved to MEPE Mitsui E&P Middle East B.V - and I have been working as the General Clerk Service officer – since April 2009, Present.
I have gained various types of experience and skills in work in the past eight years while obtaining full professional Chauffeur Driver.
EDUCATIONAL BACKGROUND
1998-2002: Special Degree from the University of Sri Jayewardenepura, Sri Lanka.
2003: Passed the driving licensing exam, KSA. (Gulf license)
1998: Passed the driving licensing exam, Sri Lanka. (Sri Lanka license)
1994-1997: High school, Sri Lanka.
1983-1994: Primary School, Sri Lanka.
CAREER EXPERIENCE/ JOB HISTORY
April 2009- Present, General Office Clerk, MPME Mitsui E&P Middle East B.V, Dubai
• answer telephone, screen and direct calls.
• take and relay messages.
• greet persons entering organization.
• offer guests coffee/water.
• ensures knowledge of staff movements in and out of organization.
• receive payment and assist accounting in recording receipts for services.
• transmit information or documents to customers - scanning or fax.
• general administrative and clerical support.
• receive and sort mail and deliveries.
• schedule appointments.
• tidy and maintain the reception area.
• administrative duties which may be delegated: order office supplies, assist with inventory of office & kitchen supplies.
• organize delivery of documents by messengers/pasantes.
• Request quotes for products and services.
• Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
• Maintain logs of computer services & other providers.
• organize meetings.
• Visa prossing duty.
December 2006 to April 2009, General Office Clerk, Paramount Rent a Car Company Dubai
• Done duties such as taking phone calls, taking messages, respond to inquiries and provide clerical and secretarial support to center staff and management.
• Responsible for processing maintenance requests for manager and supporting staff.
• Responsible for handling daily staff scheduling.
• Help in opening and closing of facility at the beginning and ending of each day.
• Responsible for organizing, registering and publicizing staff for workshops and staff development.
• Done other duties as needed.
December 2003 to November 2006, General Office Clerk, Delmon Company K.S.A
• Received messages for the manager and the senior employees, took calls and assisted the employees in their clerical duties.
• Organized meetings and supervised them for their effective management and running.
• Interacted with clients and customers and assisted them by providing information about their queries.
• Inputted data and information and updated database.
• Operated office machines like copywriter, fax and computer systems.
• Regulated records of employees’ attendances.
QUALIFICATIONS AND SKILLS:
• Previous experience in an office setting required.
• Experienced administrative professional who is dependable and highly organized with business.
• maturity, discretion, enthusiasm, and a positive attitude.
• Technologically literate with strong computer skills including familiarity with Microsoft Word and Excel.
• Good internet skills, including use of e-mail programs and group messaging.
• Good organizational skills and record keeping. (attention to detail is critical)
• Cheerful presence and people skills.
• Self starter who can work independently.
• Skill in establishing priorities and managing workload.
• Ability to follow directions.
• Above average verbal and written communication skills in English.
• Above average verbal communication skills in Arabic.
• Excellent social, supervisory and interpersonal skills.
PROFSSIONAL QUALIFICATION
September 2002 to September 2002
• Personal Safety and Social Responsibilities
• Fire Prevention and Fire Fighting
• Personal Survival Technique
• Elementary First Aid
HOBBIES AND INTERESTS
• Traveling
• Photography
• Reading
PERSONAL INFORMATION
Date of Birth: 01 August 1978
Place of Birth: Sri Lanka, Jaffna city
Sex: Male
Civil Status: Married
Nationality: Sri Lankan
Visa Status: Employment (Jebel Ali Free Zone)
Current Address: P.O. Box 127783, Dubai, UAE
Passport Number: N 1048060
Experience: Eight years of professional driving experience driving passenger and good driving record.
Knowledge: Familiar with local traffic laws and area traffic
Driver’s license Class/Type: Class 3 and 4/ Type Passenger vehicle and Truck
NON RELATED REFERCE ON REQUEST
Name Mobil Designation
Mr.Indika Udayapreya +971-********* Accountant
Mr.Dayan Chinthaka +971-********* Q/S
I do hereby certify that above particulars are true and correct to the best of my knowledge.
November 30, 2011
Date Susantha Manjula Fernando
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