Charisse Jones

Charisse Jones

**** ** **** ******

Lauderhill, FL 33351

Home 954-***-****

Email: ********@***.***

OBJECTIVE:

I AM LOOKING FOR A POSITION THAT UTILIZES MY CUSTOMER SERVICE AND MANAGERIAL SKILLS EXPERIENCE, AS WELL AS MY PERSONAL INTERESTS TO CREATE A CAREER PATH IN THE NIGHTLIFE INDUSTRY. I WOULD LIKE A POSITION, WHICH CHALLENGES ME, AND CAN EFFECTIVELY IMPROVE MY EXISTING SKILLS TO ENHANCE THE PRODUCTIVITY OF FUTURE POSITIONS IN WHICH I MAY WITHOLD.

WORK EXPERIENCE

03/2004 – 06/2005 Publix Supermarkets Tamarac, FL

(Part-Time) Cashier/Sales Lead

•Greeted customers, as well as provided courteous, helpful customer service, determined customer needs, suggested additional merchandise to meet the need of all consumers.

•Implemented established procedures and maintained standards in the following areas: Loss prevention, merchandise handling and presentation, cash wrap, stock (in stores without full-time stock person coverage).

•Worked closely with Store Management and other Sales Associates.

08/2006-03/2007 The Sports Authority Sunrise, FL

Cashier/Apparel Lead

•Greeted customers, as well as provided courteous, helpful customer service, determined customer needs, suggested additional merchandise to meet their wardrobe needs.

•Implemented established procedures and maintained standards in the following areas: Loss prevention, merchandise handling and presentation, housekeeping, cash wrap, stock (in stores without full-time stock person coverage).

•Maintained apparel and responsible for floor-set maintenance.

•Worked heavily with outside vendors, including: maintaining positive relationships with all entities involved with the corporation, inventory maintenance and shipping and receiving of all products in and out of the company.

•Worked closely with Store Management and other Sales Associates.

•Responsible for enhancing customer satisfaction through aspects, such as offering warranties or any additional product services, to enhance friendly customer relations throughout the entity.

03/2007 – 07/2008 Peter Blum Family YMCA Boca Raton, FL

(Part-Time) After Care Counselor

•Gained insight and knowledge to make valuable contributions to the child's/adolescent's treatment.

•Provided support and positive role modeling.

•Structured, supervised, and managed group dynamics.

•Maintained a nurturing and safe environment.

•Actively participate in weekly team meetings.

(Full-Time) Summer Program Director (Advanced, with promotion from

subordinate position, as After Care counselor, in less

than a year)

•Responsible for overseeing all actions to be carried out within the construction of the program.

•Handled all employee documentation, including: hiring of staff, shift management, payroll, background checks, and proper employee documentation required by the organization/entity.

•Scheduled and booked events for overall structure of the program, including: maintenance of proper communication with all contacts and entities involved in all bookings for the program (frequent phone calling to maintain friendly communications to uphold firm alliances with other existing organizations).

•Responsible for accurate book keeping and budgeting for designated, coordinated events.

•Provided and maintained a positive and safe atmosphere among employees and consumers of the organization, including: safety and sanitation among children and employees and maintaining proper etiquette and ethical standards among all bodies involved within the program.

•Actively responsible for organizing staff meetings and ensuring the well-being of the overall program to maintain all issues related to the program.

•Responsible for reporting and keeping all top-level management informed of all operations of the program.

EDUCATION

Piper High School, Sunrise, Fl

High School Diploma

Florida Atlantic University, Boca Raton, Fl

06/2005-Present

Completion: 3yrs undergraduate study

Concentration: Health Administration (College of Business)

Minor: Commercial Music with concentration in Entertainment

Management.

SKILLS & CERTIFICATIONS

•Windows and MAC applications, typing 45wpm, Microsoft WORD, EXCEL, POWERPOINT, OUTLOOK, ACCESS, Microsoft Publisher, Internet Explorer, & Netscape Navigator

•CPR and First Aid

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