Customer Service Insurance License
Resume:
Susan Mielecki
Grand Haven, MI ***17-1561
*****.********@*****.***
Profile
Hands-on and diverse experience and accomplishments in customer service and administration support. Proven relationship management skills - Developed solid partnerships with all levels of staff and clients to achieve goals in team-oriented environments. Excellent communication and presentation skills - Facilitated ongoing communications by conveying objectives clearly and effectively.
Experience
Care Team Coordinator/Scheduler, Gentiva Health Services; Muskegon, MI Jun 2010 - Dec 2011
Provide excellent customer service answering multi-line phones directing communication to administration and clinical staff. Create, maintain and update clinician’s schedule. Process clinician’s payroll. Serve as point of contact for all interactions with clinicians, administration, referral sources and patients. Run accurate reports, analyze for accuracy and trends, support administration.
Payroll/Data Entry Clerk, Gentiva Health Services; Grand Rapids, MI Feb 2010 - June 2010 Receive and enter data for new and current patients. Process clinician’s payroll. Ensure adherence to company policies associated with record establishment, maintenance and confidentiality. File incoming documents daily. Maintain a tracking system to ensure clinical records are current and according to company policy and regulatory requirements.
Home Health Aide/Office Support, Gentiva Health Services; Muskegon, MI Mar 2009 - Feb 2010
Assisted clients with ADL’s in their home. Performed nurse aide duties under the supervision of clinical nurses and physical therapists. Performed office support duties as needed, to four Gentiva locations.
Private Duty Aide; Grand Haven, MI Nov 2008 - Dec 2008
Assisted a relative of a close friend in their last days. Gave respite care. Provided the family with support, taking on the night shift needs of the family member. Medications, nutrition, companionship.
Certified Nurse Aide, Riverside Nursing Center; Grand Haven, MI June 2008- Oct 2008
Assisted residents with ADL’s. Worked on a team of CNA/Nurses caring for the needs of the residents. Maintained laundry facilities and linens.
Best Western Beacon Inn/Guest Service Representative; Grand Haven, MI Aug 2004- June 2008
Customer Service Relations, Organized/Maintained guest schedule for hotel with 104 room capacity. Operated Front Desk-Phone Reservations and checking in/out guests, processing payments. Responded to guest requests/complaints. Directly involved in monitoring and recording customer rewards program.
Education/License/Certificate
Joliet Junior College -- General/Business Courses NRI/McGraw Hill Certificate in Word Processing Certified Nurse Aide -- 2008 (Lapsed) MI Life and Health Insurance License - Dec 2011 MI Property and Casualty License - March 2012
Skills
General computer proficient and acquired proficiency with industry specific programs. Clerical and bookkeeping skills at different levels/job specific. (Dating back to 1987 being a Licensee of Signature Cleaners, Naperville, IL)
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