Customer Service Administrative Assistant

Roberta Hoff

**** ****** **** #*** ***** Grove Heights MN 55077 Cell: 651-***-**** Email: *********@*****.***

Receptionist/Administrative Support

~Receptionist/administrative support professional offering versatile office management skills in Microsoft Office programs. ~ Planner and problem solver who readily adapts to change works independently and exceeds expectations. ~ Able to juggle multiple priorities without compromising quality. ~ Dependable and competent. ~Self starter with general business knowledge

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Filing, Database & Records Management General Bookkeeping skills Executive & Administrative Support Reports & Spreadsheets General office and business operations working with and/or establishing yearly budgets

Computer Skills: Word Excel PowerPoint Access (data entry only) Outlook Windows 2007 Website updates

PROFESSIONAL EXPERIENCE

MN Home Ownership Center (St. Paul MN) Administrative Assistant, 5/08 to 9/11

n Demonstrated proficiencies in ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency by demonstrating proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, and rebuilt trust to insure proper counseling direction was given.

n Maintained company database and files. Organized training, sales, financial and operational records to accelerate retrieval times.

n Organized the sale and shipment of materials to "providers" within the Metro and Greater MN area. Prepared and organized training materials for all departments.

n Prepared and sent marketing materials.

n Prepared packets for workshops and trainings

n Organized and inventoried all office supplies, training materials, assets and payment logs for training sessions.

n Coding for check requests, prepared deposits, kept track of all payments received and invoiced monthly.

Neil B. Dieterich, P.A./Civil Society (St. Paul MN ) Administrative Assistant, 11/04 to 11/07

n Served as first point of contact for clients, business and staff calling the main administrative office. Efficiently operated main phone and provided prompt, courteous and knowledgeable assistance, routed calls to appropriate department/staff as necessary, schedule legal clinic appointments.

n Provided data entry of funding, financial billing and maintained computerized accounting records for federal, state, local foundation grants and designated grant funds.

n Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system.

City of Afton (Afton MN) Deputy Clerk, 5/02 to 12/03

City of Carson (Carson ND) City Auditor, 10/94 to 11/2000

n Scope of responsibility encompassed administration of all office concerns for Mayor, City Council and City Administrator.

n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Dealt with citizen questions and concerns.

n Completely reorganization all personnel, financial and operational records and accelerated data input, processing and retrieval times.

n Helped establish city yearly budget.

n Did coding for check requests, did deposits, kept track of all payments received and invoiced monthly.

n Prepared agenda packets, attended city council meetings, uphold meeting records.

n Maintain building permit records, liquor license and contract service records.

J. W. Hulme Company (St. Paul MN) Bookkeeper, Customer Service, 5/01 to 5/02

n Answer phones, do general office duties, greet and direct customers.

n Track and organize sales invoices and adjust inventory statements.

n General bookkeeping entries, payroll, financial statements.

United States Postal Service (Carson ND) Postmaster Relief, 9/94 to 11/2000

n Prepare, sort and distribute mail daily to mail boxes and routes.

n Sales of all postal related services maintain accurate daily cash balance and stamp inventory. Do wire transfers of all daily funds

n When the Postmasters of four area post offices, were absent for several weeks/months, I became Office in Charge and assumed all responsibilities of the Postmaster.

EDUCATION

Municipal Clerks Training Minot State University Minot ND

Microsoft Office Northwest Technical College Bemidji MN

I have completed a seven hour training in "Dialing Up Your Phone Skills"

REFERENCES

“You are the best office manager and administrative assistant I have ever had…”

Excerpt from personal reference by Neil B. Dieterich - 2007

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