Manager Training

Gautam Arora

**, ****** ******, **********, ********, Punjab.

Mobile: +91-987******* Email: ******.*****@****.**.** DOB: August 06, 1982

EDUCATION

Institute of Hotel Management, Gurdaspur, Punjab.

3Years Diploma in Hotel Management (Affiliated: National Council of Hotel Management, Delhi, Pusa) 1999-2002

• Specialization: Food & Beverage Services & Front Office

EXPERIENCE

Cultural Restaurant. GNDU Campus Amritsar

July 2011 –At Present.

A small restaurant in the middle of the Major University Campus, serving, limited menu,

During Breakfast, Lunch & Evening Tea & and handling outdoor catering also.

1 Hostel Mess with 500 students, serving 3 meals a day

RESTAURANT MANAGER

• Ensuring Timely preparation & dispensing of food orders

• Ensuring that orders are served properly and in a timely manner.

• Resolve customer’s complaints about food quality or service.

• Making sure Food hygiene procedures are followed.

• Making Roasters.

• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.

• Wages for the staff

• Organizing outdoor Parties

P&O Cruises, UK At Sea

Jul 2010 – April 2011

A luxury cruise liner, handling above 3000 guests on board and cruising

around the Mediterranean & Caribbean sea. Including 12 bars and 6 different

Restaurants (buffet and Multi Cuisine). With weekly turnaround time.

FRONT OF HOUSE (Reception Supervisor / Asst Front of House)

• Resolving customer queries and complaints in line with customer expectations and company policy

• Training for new employees.

• Coordinating staff training and development to ensure they deliver excellent service

• Assisting concierge staff with any emergency situation, adhering to specific procedures

• Managing a team of staff dealing with all aspects of performance and relationship management

• Liaising with colleagues and customers in a professional manner

• Managing a supporting a team of staff to ensure excellent service as well as dealing with staffing issues such as Roasters, breaks and hand over

• Cash handling, Foreign Exchange,

Khane Khaas, Restaurant. Chandigarh

June 2008 –July 2010

An Indian Specialty Restaurant, offering a variety of Indian Curry & Tandoor Items.

Covering major part of town with home deliveries, take away and with limited seating

and outdoor catering as well.

RESTAURANT GENERAL MANAGER

• Ensuring Timely deliveries of food orders

• Ensuring that diners are served properly and in a timely manner.

• Resolve customer’s complaints about food quality or service.

• Making sure Food hygiene procedures are followed.

• Supervising Order taking and deliveries.

• Making Roasters for kitchen Staff and Stewards and Delivery Boys.

• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies

• Wages for the staff

• Handling Outdoor Catering Branch.

• Organizing outdoor Parties

• Working on Tandoor during busy hours.

Britannia Adelphi Hotel, Liverpool, England

November 2006 – May 2008

A 4 Star Property comprising of 402 En-suite Rooms with 3 restaurants including 2

Speciality and 1 Buffet Restaurant & 3 Bars. The Hotel has over 1200 people Indoor

banqueting capacity for Sit Down Gala Dinner and is one of the Heritage Properties in England

Britannia Group has more than 30 Hotels all over England and Wales.

DUTY/RECEPTION MANAGER

• Resolving customer queries and complaints in line with customer expectations and company policy

• Training for new employees.

• Coordinating staff training and development to ensure they deliver excellent service

• Assisting concierge staff with any emergency situation, adhering to specific procedures

• Actively patrolling and monitoring all parking areas, including visitor parking and resident parking areas

• Managing a team of staff dealing with all aspects of performance and relationship management

• Liaising with colleagues and customers in a professional manner

• Working closely with colleagues including Housekeeping, Engineering, F&B and Sales to assure

• groups and special functions are handled smoothly

• Managing a supporting a team of staff to ensure excellent service as well as dealing with

• staffing issues such as rotas, breaks and hand over.

• Assisting Front desk for Check In – Check Out.

• Monitoring Staff performance and appraisals.

• Overall Hotel operations during the night time including the efficient and smooth running

• of late night bar, room services,

• Banqueting closing and Security aspect of the Hotel.

P&O Cruises, UK At Sea

June 2004 – September 2006

A luxury cruise liner, handling above 3000 guests on board and cruising

around the Mediterranean & Caribbean sea. Including 12 bars and 6 different

restaurants (buffet and Multi Cuisine). With weekly turnaround time.

PASSENGER SERVICES ASST.

• Efficient Guest services

• Providing information for all port of calls including in the sailing course.

• Assisting Onboard Crew during emergency procedures

• Cash handling, Foreign Exchange, Complaint Handling

• Assisting Admin Manager for efficient & smooth running of the department

• Making Duty roaster for the Front desk team

• Induction and training of new crew joining onboard the Front desk Team

The Resort Mumbai

November 2003 – May 2004

‘’ The Resort, a 5 Star deluxe Hotel facilitating a superb Resort experience for the Guests

from Abroad as well to the domestic cliental with over 150 rooms and situated by the Aksa Beach

in Malad (Mumbai). Comprising of 24 Hr Coffee Shop, Multi cuisine Restaurant, Bar, 24Hrs Room

Service and with Open & indoor Banqueting space ’’

BAR TENDER / F&B ASST.

• Mixing Drinks & Making Cocktails

• Stock takes & Store indenting

• Assisting Restaurant Manager to ensure efficient running of Restaurant

• Providing Customers services according company standards.

• Handling Banquet Bar Operation and Maintaining Stock levels.

• Dispensing alcohol to different outlets from the Bar stocks and keeping records.

• Handling Banquet Bars.

Café Coffee day Punjab

February 2003 – October 2003

Café Coffee Day, A Brand name under ABC Ltd. Banglore.

A Café chain with a moderate and budgeted target market with passion for

coffee drinkers and for the Brew Masters with a Different view and offerings to the Cliental.

PROJECT SHIFT MANAGER.

• Staff training & recruitment for new launched and future opening outlets in Punjab region.

• Coffee training for the staff

• Store indenting, Day to Day Café operations and revenue generation.

• Maintaining stock levels and reaching sale targets as set by the Company.

• Opened 3 successful outlets in Punjab region.

• Handover to the operation team after successful launch of the Outlet.

• Menu deciding & Assisting with Project design of the Café.

• Local sales & marketing and stock purchasing.

• Staff training for attitude and sales.

• Food ordering and local payments for the Vendors and Overall Café Operations being a Café In charge.

• To ensure that the store reflects the ambience, service and values expected from the store

Royal Castle Hotel Punjab

July 2002 –January 2003

A luxurious 3 star property in the heart of Amritsar town centre, very close to railway station

catering to the tourist visiting form domestic and international destination. The hotel has in house

multi cuisine restaurant, 4 Banquet Halls accommodating more than 700 pax, 24 hours coffee shop and a Bar.

A 25 bedroom property committed to provide quality Accommodation to the holy city of Amritsar

BANQUET CAPTAIN

• Function room setups and décor

• Catering & services In charge for function rooms

• Managing a team of 10-12 stewards.

• Staff recruitment and Training.

• Banquet sales.

• Store indenting

• Acting Duty Manager during the shift hours.

INTERNSHIP & FREELANCE WORK

Crowne Plaza Hotel, New Delhi (Industrial Training) New Delhi

Industrial Trainee May 2000 – October 2000

Hotel Royal Castle, Amritsar (Vocational Training) New Delhi

Trainee Captain in Multi-Cuisine Restaurant May 2001 – July 2001

Cultural Restaurant (GNDU Campus, Amritsar)

Tendering for 2 Hostel Canteens serving Bfast/Lunch/Dinner for over 800 students. July 2012- Amritsar

1 Tender awarded and Kitchen & Operation set up done for the same. (Quantity Food Kitchen)

PROJECTS

Preventing Theft and Bar Frauds.

COMPUTER LITERACY

Complete Knowledge of MS – Office, Lotus Notes, Micros and various Property Management Systems such as Entirety, CORe (Onboard Cruise Ships).

LANGUAGES

English, Hindi, Punjabi, French (Very Basics)

PROFESSIONAL QUALIFICATIONS

• Basic Food Hygiene Certificate Training

• Crowd Management Certificate Training

• Fire Prevention & Fighting (STCW 95)

• Licensing Qualification for Personal License (England & Wales)

• Personal Safety & Social Responsibility (STCW 95)

• Personal Survival techniques (STCW 95)

• Elementary First Aid (STCW 95),

PROFESSIONAL MEMBERSHIPS

ASSOCIATE MEMBER - BII-RAISING STANDARDS IN RETAIL.(A private company limited by guarantee, registered in England and Wales.)

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