Customer Service Sales

Robin B. Ewing

Chicago, Illinois *****

312-***-****

***********@*****.***

Education:

DeVry University

Bachelor of Science in Business Administration

****- ********** ********** ****

Focus: Accounting

Course Work:

Financial Accounting Data Analysis w/Spreadsheet w/Lab

Project Management Statistics for Decision Making

Computer Applications for Business w/Lab Professional Writing

Spanish (3 years) Jackson Hewitt Tax Preparations

Children’s Memorial Hospital Chicago, Illinois 11/2009-Present

Dietary Office Clerk

• Manage office flow/activities with minimal supervision

• Answer and direct phone calls and customer inquiries; Respond quickly to faxed requests

• Use department database/software to: place patient orders; print reports; update small portions of system

• Quickly and accurately process high volumes of cash, credit/debit, coupon, and refund transactions

• Data/Inventory entry into department eFinance database

United States Census Bureau 2010 Chicago, Illinois 03/2010-05/2010

QC Enumerator/ QAC Worker

• Followed strict guidelines to properly collect and record city housing information

• Maintained strict confidentiality at all times

• Assisted citizens with questionnaires/ questions/concerns

• Fingerprinted new employees

• Audited/filed employee payroll sheets

Oliver S. Westcott Elementary Chicago, Illinois 06/2006-08/2006

Temporary Office Aide

• Provided information to inquiring callers or directed phone calls to proper personnel

• Recorded, faxed, and filed daily student attendance records

• Filed documents and properly used copy machines

• Assisted teachers with passing out assignments and helping students complete work

ABC Cellular Chicago, Illinois 06/2006-08/2008

Sales Associate

• Recognize and obtain potential sales using customer relationship management skills

• Assist customers with bill payment

• Quickly and accurately learn products, services, and procedures for customer benefit

• Light inventory recording

Summary:

• Proficient in Microsoft Office (5+ years experience), with a 60wpm typing speed and 10-key skills

• Nationally certified as a Customer Service Representative

• Superb interpersonal, organizational, and multi-tasking skills in addition to quick learning

and decision making capabilities

• Proven ability to work independently and as a part of a team

• Intermediate speaking, reading and writing skills in Spanish

• Basic accounting knowledge including accounts payable/receivable, balances, and QuickBooks.

Contact this candidate