Customer Service Sales

Johanna Flora Albrecht

**** ***** *****

Cordova, TN 38016

731-***-**** ¬-***********@*****.***

SUMMARY

Excellent communication and accounting skills that have been developed in multiple positions in my work history. I have advanced experience in using Microsoft Office products as well as Reynolds & Reynolds and ADP software. I have superior work ethic and willingness to learn and take on more responsibility. Superior attention to detail and time management are personal strengths.

PROFESSIONAL EXPERIENCE

Regions Bank, Memphis, TN 2009-2010

Teller

Process banking transactions while providing world-class service.

• Responsible for accepting and processing customer transactions.

• Provide excellent customer service and recognize customer needs.

• Responsible for asking questions and offering bank products and services to

customers.

• Direct customer referrals to the direct sales staff.

• Organized and attentive to detail and have the ability to handle transactions

quickly and accurately.

• Stress tolerance and the ability to maintain high service levels in peak traffic periods.

• Display excellent communication skills and the ability to ask appropriate questions of

customers to confirm needed information and/or explain transactions or bank policies

in a clear, cordial manner.

• Sales-oriented and ask effective questions in order to determine the best

solution for the customer.

Golden Circle Ford, Lincoln, Mercury, Suzuki, Jackson, TN 2007-2009

Billing Clerk/Receptionist 2004-2006

Act in a duel role as receptionist and office personnel/bookkeeper.

• Bill out car deals and enter the commission on each sales representative.

• Answer and direct all incoming phone calls.

• Stock in new and used vehicle inventory and maintain accurate records for all vehicles in

monthly.

• Create and adjust journal entries for bookkeeping purposes.

• Send both payments and forms to GAP insurance companies to ensure compliance for sales

department and customers.

• Balance accounts for finance reserves, GAP insurance and cooperative advertising with

manufacturer.

• Perform duties of cashier, receiving payments and processing them for parts, service and

vehicle rental department.

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Brookshire’s, Monroe, LA 2003-2004

Certified Cashier

Performed all duties associated with cashier in a grocery store setting

• Opened and closed cash register on a nightly basis

• Check out customers at register

• Assisted in stocking shelves with product

Ford Auto Brokers, Monroe, LA 2001-2002

Administrative Assistant 2002-2004

Assisted Mr. Gary Ford, the owner, in all areas that would ensure his ability to focus on making executive decisions within the dealership

• Answered phone and performed duties of a receptionist.

• Stocked in new and used vehicles into inventory ensuring accurate records for all vehicles in

the fleet.

• Pursued accounts receivable in order to maintain a steady cash flow for the dealership.

• Ensured timely delivery for accounts payable items.

• Issued titles to other companies/lien holders when necessary to ensure compliance with

federal law.

EDUCATION

Accounting/Business Administration Major

Jackson State Community College, Jackson, TN

Accounting Major, Spanish Minor

University of Louisiana at Monroe, Monroe, LA

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