IT Specialist

**** ******** **, ******** ********, MI *****•248-***-****•jb5ev8@r.postjobfree.com

James M Hutton

Objective

To obtain a Computer Support Specialist position where I can use my extensive expertise in customer service, communication, and problem solving to enhance your IT Department.

Professional Accomplishments

Core Competencies/OS

 Windows 2000, XP Pro, Vista Ultimate, 7 Ultimate, 2003/2008 Server, and Linux

 Active Directory, DHCP, DNS, Firewalls, Routers and Switches

 Backup and Restore

 WAN, LAN, and Wireless Networks

 Network Security and Group Policies

 VMware, Virtual Server, and Cloud Computing

Qualifications

 Solid managerial and administrative experience

 Exceptional versatility and adaptability

 Ability to manage multiple focuses in a high paced environment

 Superlative communication and team building skills

 Sensitive to overhead budgetary constraints and standards in business

Experience

 Expertise in all customer service issues and complaints both by phone and face to face communication, ensuring complete customer satisfaction and problem resolution

 Coordinated and trained all staff in POS change to new computer system

 Proficient in navigation on companies private “intranet” with troubleshooting, email conflicts, and dial up support

 Oversaw all product ordering and inventory, creating and maintaining relationships with all purveyors, reducing unnecessary overhead and saving the company $100,000 a quarter

 Ensured quality control and customer service standards through open communication with both employees and customers

 Exceptional communication skills. Ability to convey information in a way that all people can understand

 Trained all new staff on computer systems and implemented a testing format to measure competencies

 Thrived in a high paced environment requiring multiple focuses

 Entrusted to process confidential employee records such as salary changes, passwords, and performance appraisals

 Received extensive management training resulting in General Management eligibility for my career track in the Hospitality Industry

Education and Certifications

Computer Networking Center

Livonia, MI 2009-10 A+, Net+, Sec+, Linux+, MCP, MCTS, MCITP, and CCNA A+ Certified 2009 edition 4/2010

MCP 70-270 scheduled for 5/2010

Employment History

Darden Restaurants Culinary Manager/Beverage and Hospitality Manager Ann Arbor, MI and Madison Heights, MI,

Chicken King General Manager Waterford, MI and Farmington, MI,

Shula’s Steakhouse Disneyworld/WDW Swan and Dolphin

Captain

Lake Buena Vista, FL,

Dux at the Peabody Orlando Captain Orlando, FL

References

References are available on request.

Contact this candidate